Originally founded in 2000, Netpoleon Group has become a leading provider of integrated security, networking solutions and value added services throughout the APAC region. Working closely with major security vendors ensures that we add value through pre and post sales, as well as becoming highly sought after for our professional advisory services on Cybersecurity.And, thanks to our equity partnership with Macnica, a leading value-added distributor of Network Security solutions to the worldwide market, Netpoleon has been elevated to the global arena and can now engage global clients in the market.Netpoleon ANZ started late 2019, with a team of experienced Cyber Channel professionals, and our strong links with various Channel Partners has enabled us to gain a strong foothold in a number of highly competitive industries who demand top flight integrated security. Being the latest addition, New Zealand is a focus area for Netpoleon Group.

Dataprint is a specialist mailhouse provider that focuses on providing world class communication solutions and services for large enterprise transactional communications. As a standalone business of the NZX listed Freightways Group, we offer total management of all direct transactional correspondence and marketing requirements to a portfolio of clients in a variety of industries. We are the best mailhouse in the business: Our expertise is in both traditional print and cutting edge digital. Every day we use our technology, people and experience to make things easy for you. Whether you have a challenge, or you’re unhappy with your current provider, a Dataprint expert is ready to help. Start creating the transactional communications that you – and your customers deserve. Transactional & Direct Communication Services With full in-house mailing services based around a significant and recent investment in a state of the art ‘Automated Document Factory’ coupled with a menu of online customer communication solutions, Dataprint can provide for all of your transactional and direct mail correspondence requirements.

The new generation of technology providers are offering huge opportunities for the channel, but it’s also complex, fragmented and rapidly changing. We leverage our expertise to manage complexity, reduce risk and drive value through disruptive technologies, so partners can unlock the opportunity and navigate the new routes to market demanded by today’s ever-changing business dynamics.Westcon NGS is our solution-driven, go-to-market proposition, helping partners to drive new revenue streams. It has been designed specifically to offer the solutions needed to enable a path to digital transformation.We work with top vendors in these spaces to help our partners identify the solutions best suited to them, their customers and their long-term strategy.

Westcon-Comstor is a subsidiary of the global Westcon Group, a leading value-added IT distributor of technology and converged communications solutions for the enterprise, commercial and SMB markets. My current role is to look after one of their key global brands "Palo Alto Networks", who is known for always challenging the security status quo. Their mission is to protect our way of life in the digital age by preventing successful cyber attacks. Palo Alto Networks is the industry leader in their field and 8-time Gartner Magic Quadrant leader for their Next Generation Firewall solution.My key responsibilities:- Manage & develop the New Zealand business of Palo Alto Networks for their distributor Westcon-Comstor. - Owning and managing the vendor relationship and maintaining key customer relationships.- Recruiting strategic security focused partners and helping them secure their customer networks with Palo Alto Networks solutions. - Grow the market share of Palo Alto Networks in New Zealand.

After working with Soft Solutions for over 19 months I have added in a new set of responsibilities to my core tasks. I am now the proud owner of an emerging brand into the New Zealand, Australia, and Singapore markets – “Counterpath”. In addition to my current Channel Management responsibilities, I will also be responsible for growing the footprint of this hugely successful and publicly traded brand headquartered out of Vancouver, Canada. I am looking forward to seeing the same dominating uptake it has had globally.CounterPath is a Canadian company founded in 2002 and is also publicly traded on NASDAQ and TSX. They are world’s largest independent softphone developer specializing in Secure VoIP, Video, Messaging & Collaboration solutions and have 25 patents to their name.Bria Stretto is an award-winning solution with 20 Million+ softphone activations worldwide. It is CounterPath’s off-the-shelf softphone solution that is purpose-built for resellers. Bria Stretto softphones are centrally managed by CounterPath’s hosted “Stretto” platform, which has Cloud-based provisioning. End users simply log in to the first launch with their corporate e-mail address and password, and all SIP account settings, firewall settings, codec preferences, etc. are automatically downloaded to the softphone. Bria Stretto softphones are secure and reliable, with a consistent user experience across all platforms and interoperability with most IP PBX platforms. Compatible with VoIP infrastructure from the broadest range of vendors, including Cisco, Avaya, Mitel, BroadSoft, and Asterisk. Includes enhanced features for integrating with BroadSoft and Asterisk environments.The feature set includes:• HD Voice• Instant Messaging• Corporate Roster• Screen sharing• Collaboration• HD Video (up to 1080p)• Presence• Single Sign-On• Microsoft Office integration• Salesforce integration

Soft Solutions is a distributor of computer products, particularly in the areas of security, network management, storage, and VoIP. We add value by providing knowledgeable product advice, training, and support for key products in our portfolio.Another major part of our operation is a procurement service for resellers. We track down any hardware or software that a reseller needs help finding, by name or by function, from around the corner or around the world. As a reseller you will get everything your customer needs to make a buying decision - and for you to then be able to place the order on us with minimal fuss.KEY RESPONSIBILITIES• Account Management for all active partners currently in our designated Northern Territory• Business and solution strategic consulting with our Managed Brands portfolio• Market and demographic analysis for outbound communication• Lead management and follow-up• New and existing business development• Opportunity and proposal creation

Digicor is a dynamic enterprise solution distributor and business solutions provider within the IT industry. Richard & Cathy started the business in 1997 and an Australia/New Zealand focus has allowed them to become one of the most respected Enterprise Solution Distributors and Systems Integrator in the region with emphasis on high-performance Servers and Storage. I was responsible for the branch sales for their Auckland office, looking after the whole New Zealand business. I represented Digicor for the New Zealand customer base, looking after their New Zealand operations and managing the branch sales revenue. The role included sales management, new business development, managing the existing client base and recruiting new channel partners and/or direct customers.

I had a portfolio of roughly $4-5 million a year and role was 50% hunting and 50% farming. Key responsibilities included Business Development & Retention, attending to any issues or complaints of customers in my portfolio, being the key point of contact and to make sure that they were getting the best experience with Vodafone. Making a regular contact with every customer in the portfolio to ensure they were satisfied with the services and were getting the best value for their money with Vodafone.I can proudly boast that customer in my portfolio were the most satisfied, due to my highest NPS (new Promoter Score) during my tenure.The role involved selling/ upselling of products:• SIP/VoIP Products• Business Grade Internet Access• Phone Management Systems• Traditional Fixed Line (ISDN/PSTN)• Toll Free or Free2call (0800/0508)• Private Networks (WAN’s)• Managed Security• Cloud & ICT Services (Microsoft 365)• Mobile Telephony• M2M (Machine to Machine)• Mobile Devices• Mobility

KEY RESPONSIBILITIES• The most important responsibility of this role was to attend to the most dissatisfied customers of Vodafone who needed to escalate the matters to a higher manager, where the frontline could not manage to fix the issue or provide a satisfactory solution. • Proactively analyzing the trends in lack of service or different parts of the business and taking appropriate actions to mitigate. It may involve training and coaching of staff or liaising with the improvement teams to ensure the shortcomings were attended to at the earliest.• Getting the constructive feedback from the dissatisfied and unhappy customers and passing it to the related Managers for adding to the coaching plans of staff involved on the issues resolved.• Making daily contact and creating reports for the negative NPS (Net Promoter Score) received from customers and passing constructive feedback to the related team managers.• Providing regular coaching and mentoring of the staff on basic contact center skills and clearing any doubts or issues they may be facing to do their job efficiently.• Analyzing and reporting on any negative trends.• Reporting and stocking of all the hardware which is used for escalation purposes.

KEY RESPONSIBILITIES• Managing the day to day running of the branch and the staff.• Business development for the branch by creating healthy relations with the customers, having regular chats with them and ensuring they get the best experience in my store.• Preparing weekly reports to be sent to head office for weekly business.• Making the weekly roster of the employees of my branch.• Responsible for the training, performance, development, and hiring of the branch staff.• Also providing guest training sessions to new employees around the company and then continued on the job training for the branch staff.