• Working initially for a supply chain partner my role was to ensure compliant delivery of Personal Independence Payment (PIP) assessments over Scotland, through the management of Healthcare Professionals, and an operational team. This involved the creation an implementation of HR policies, and ensuring robust People Management processes were established. A key priority in this role was to ensure that the vulnerable claimant was treated fairly and with dignity at all stages in the… Show more • Working initially for a supply chain partner my role was to ensure compliant delivery of Personal Independence Payment (PIP) assessments over Scotland, through the management of Healthcare Professionals, and an operational team. This involved the creation an implementation of HR policies, and ensuring robust People Management processes were established. A key priority in this role was to ensure that the vulnerable claimant was treated fairly and with dignity at all stages in the process.• In Mar 2019 TUPE’d to Independent Assessment Services as a Service Delivery Manager, again this involved the People Management of Healthcare professionals to ensure delivery on the Personal independence Payment contract, and ensuring both productivity and quality benchmarks were achieved.• In November 2021 promoted to People team and started role as Wellbeing Assurance Lead.• Key responsibilities were too Embed a culture of wellbeing in all policies/decisions taken.o Reduce absence levels by 2-3 % and sustain this.o Collaborating on a daily basis with Human Resources to ensure consistent approaches taken to management of absence cases.o Analyse Trends and pre-empt potential issues.o Coaching of managers around HR processes and polices, for example, writing effective supportive plans, managing Mental Health, Menopause, Fertility, and Pregnancyo Oversee all governance around absence management.o Focus on Project work to enhance the companies people offering (I was instrumental in creating a framework to allow Neurodiverse colleagues to thrive, and easily access equipment/adjustments, and to ensure managers understood what was expected of them in supporting Neurodiverse colleagues Show less

Responsible for both the Operational and People Management of the StepChange Scottish office.The department is responsible for the provision of telephone based Debt Advice to Scotland, and the post advice solution establishment and on-going servicing. A varied and challenging role, which involves process reviewing, risk management, people management, regular interaction with the Accountant in Bankruptcy in Scotland (AiB) and working with other advisory organisations, to help… Show more Responsible for both the Operational and People Management of the StepChange Scottish office.The department is responsible for the provision of telephone based Debt Advice to Scotland, and the post advice solution establishment and on-going servicing. A varied and challenging role, which involves process reviewing, risk management, people management, regular interaction with the Accountant in Bankruptcy in Scotland (AiB) and working with other advisory organisations, to help implement the legislative changes in respect of debt advice, and also to shape policy in Scotland.As an FCA regulated organisation I am also responsible for ensuring the culture of treating clients fairly is embedded, and that the quality of the advice we deliver is excellent, and delivered consistently. Show less

Managing/Coaching a team of 13 Helpine Advisors. Also responsible for the relationship management of various creditors and partnerships

Responsible for the management of several outlets across Yorkshire ensuring that processes were followed, purchase targets achieved,HMRC compliance adhered to, and that clients were treated in a fair and consistent manner.Also responsible for the logistics of moving vehicles from site to auction, and for identifying suitable new sites for growth, and ensuring regional coverage optimised at all times.

Responsible for the day to day management of a team of Relationship Managers, ensuring that a first class service was delivered to all of our Private Banking Clients, and that all product recommendations were made in a compliant and appropriate manner.Liaising with key stakeholders, both internally and externally , with a view to generating new business was also a key factor in this role.

Responsible for the management of a client portfolio of circa 300 of the Banks wealthiest clients. Providing bespoke lending solutions,and ensuring that all deposit, investment, and protection needs were addressed

Responsible for delivering financial advice to High Net Worth individuals with a view to creating robust long term Savings and Investment strategies that were both tax efficient and underpinned by an appropriate level of protection.Also qualified to deliver this advice to Ltd Companies, and Partnerships as distinct corporate entities.