Program Manager
CurrentProvides outstanding customer service through the management, performance and completion of major account programs. PM assists in managing and directing all phases of a program from inception to completion. PM coordinates proposal preparation and establish and monitor project plans and schedules. This position develops and maintains key customer contacts and relationships. The PM reviews Customer Focused Team (CFT) metrics and develops improvement plans in areas including but not limited to customer service, financial performance, customer cost, quality, delivery and continually seeking value added business opportunities.