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As an experienced Business Manager, I bring a comprehensive set of skills that I believe will be valuable to any organization. I have honed my abilities in Automotive Service, Roadside Service, Customer Satisfaction, Marketing, Operations Management, Training, Team Building, Trade Shows and Vendor Relations, which I feel provides a firm foundation for a leadership position. My management skills, people-centric nature and compassion have afforded me excellent leadership capabilities.
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Area ManagerBrake Masters CorporationMesa, Az, Us
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Area ManagerBrake Masters Corporation May 2022 - PresentArizona, United States -
Operations ManagerThe Dispatch Agency Jul 2021 - May 2022Mesa, Arizona, United StatesThe Dispatch Agency was created, with Towing Service providers in mind. We have over 50 years of combined Dispatch experience. We know it's expensive to staff a business accordingly and not have to worry about your business when you can't be there 24 hours a day. That is where The Dispatch Agency service comes in. In order to streamline and provide you with the most efficient Dispatch service available, we have partnered with and utilize some of the most popular Dispatch Software companies in the Country. We will give you the Peace of Mind that you need, the ability to take time off and for you to provide time off to your employees, to help maintain a healthy work life balance. All of this, while saving you money and your Company not having to miss a Service call.
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Automotive Service AdvisorAutonation Mar 2021 - May 2022Gilbert, Arizona, United StatesThe Service Advisor acts as the go-between for the Service Technicians and Customers. AutoNation looks to the Service Advisors to explain the Technician’s recommendations to the Customer in easy-to-understand language. The Service Advisor is also responsible to suggest upsell opportunities, to keep the Customer’s vehicle safe and up to date with scheduled maintenance. -
Regional Manager / Vendor RelationRoadside Pro (Startup) Oct 2020 - Feb 2021United StatesI Helped to design and put together a Phone based Roadside Service APP (Pay Per Use) for Roadside Service Providers that would provide Service for non-AAA or non-Agero roadside service members, or just someone that was tired of waiting for over an hour for Service. Partnered with local Towing Association and Towing/Roadside Service Providers. Continued working with and supporting the Move Over events in Arizona. The Roadside Pro App never made it to the launching phase, due to lack of Investment funds.
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Promotion - Product Manager, Battery ServicesAaa Arizona Feb 2018 - Oct 2020Phoenix, Arizona AreaManaged the mobile Battery programfor AAA Arizona / AAA NCNU. This program is responsible for over 150,000 service calls in Arizona andinstalling close to 60,000 Batteries for the AAA Members annually. This position was responsible for abudget of $20,000,000. Developed Business Plans for underperforming Stations. Performed Sitevisitations, to maintain employee safety, vehicle cleanliness, and decal placement standards. Heldregular Service Provider meetings with my network of providers, to discuss Member Satisfaction and theimportance of the Totally Satisfied Member Experience. -
Promotion - Aaa Ers Area Field ManagerAaa Arizona Aug 2015 - Feb 2018Phoenix, Arizona AreaManaged a group of 47 Independent TowingContractors and Mobile Battery providers throughout Arizona. Oversee roadside assistance provided tomembers by independent contract stations, to assure quality member service and adherence toestablished Club policies and procedures. Serve as liaison among the Club, independent contractstations, district offices, and members to enhance service delivery and member satisfaction. Investigateissues to assure a timely and equitable resolution/response to any disputes or problems which mayarise. Assess damage to property, for claims against our Contractors. Inspect vehicles, determine repaircost and if specific damage could have happened, due to the service provided.
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Aaa Auto Center SupervisorAaa Arizona Oct 2013 - Aug 2015Phoenix, ArizonaManage the day-to-day operations in an orderly fashion according to company policy. Prepare payroll for hourly, salaried and commissioned employees. Control inventory for service center. Manage customer repair orders, parts pricing and selling service work to the customers. Work daily to build relations with our outside vendors, commercial accounts and everyday customers. Maintain an efficient, safe, friendly environment for our employees as well as our customers -- all with customer satisfaction and company profitability as my two main objectives.
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Service Drive SupervisorAutonation Jan 2013 - Oct 2013Mesa, AzService Drive Supervisor with Power Chevrolet for AutoNation. I assisted customers with their vehicle service and repair needs. I help to maintain their vehicle investment with proper routine maintenance and to keep you as the vehicle owner, up to date with recall information or updates to improve your overall Chevrolet ownership experience. I trained incoming Service Advisors as well as assisted the Service Manager with day to day tasks, including Advisor scheduling, Technician assignments and daily paperwork.
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Store Manager / Training ManagerBrake Masters Corporation Feb 2008 - Nov 2012Training for new upcoming Store Managers, Assistant Managers & Service Managers for our growing company demands. Manage day-to-day operations in an orderly fashion according to company policy. Prepare payroll for hourly, salaried and commissioned employees. Control inventory for service center. Manage customer repair orders, parts pricing and selling service work to the customers. Work daily to build relations with our outside vendors, commercial accounts and everyday customers. Maintain an efficient, safe, friendly environment for our employees as well as our customers -- all with customer satisfaction and company profitability as my two main objectives.
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Store ManagerBig O Tires 1995 - 2003Manage day-to-day operations in an orderly fashion according to company policy. Prepare payroll for hourly, salaried and commissioned employees. Control inventory for service center. Manage customer repair orders, parts pricing and selling service work to the customers. Work daily to build relations with our outside vendors, commercial accounts and everyday customers. Maintain an efficient, safe, friendly environment for our employees as well as our customers. -
Damage ControlUs Navy Oct 1990 - Apr 1994Uss Nassau Lha4Honorable Discharge
Dennis Mercer Skills
Dennis Mercer Education Details
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General Studies
Frequently Asked Questions about Dennis Mercer
What company does Dennis Mercer work for?
Dennis Mercer works for Brake Masters Corporation
What is Dennis Mercer's role at the current company?
Dennis Mercer's current role is Area Manager.
What is Dennis Mercer's email address?
Dennis Mercer's email address is dm****@****res.com
What is Dennis Mercer's direct phone number?
Dennis Mercer's direct phone number is +148054*****
What schools did Dennis Mercer attend?
Dennis Mercer attended Mountain View High School.
What are some of Dennis Mercer's interests?
Dennis Mercer has interest in Management Skills Training, Boating, Network Marketing, Personal Development, Shooting, Camping And Fishing, Hunting.
What skills is Dennis Mercer known for?
Dennis Mercer has skills like Customer Satisfaction, Sales, Management, Customer Service, Team Building, Marketing, Marketing Strategy, Sales Management, Budgets, Inventory Management, Automotive Aftermarket, Leadership.
Who are Dennis Mercer's colleagues?
Dennis Mercer's colleagues are Frankie Leyva, Joseph Zimmerman, Robert Blanco, Joshua Rodriguez, Jim Masters, Genaro Bahena, Levina Morris.
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