Helping everyone lead the healthiest life that science and medicine can offer.Led product research across 13,000 COVID testing sites across the US, as well as the inaugural STI testing program. Defined and executed research roadmaps to identify unmet needs of patients and staff to drive utilization of services. Established a patient-centered framework for measuring the value, inclusivity and usability of new public health programs.Set up and developed the UX research practice for a rapidly growing organization by defining team norms, how we work, onboarding unmoderated testing tools, supporting developing researchers, and creating patient archetypes to increase empathy across the organization.

Empowering educators to teach at their bestDeveloped and executed a mixed-methods research approach to support the shift from paper to digital products for school teachers. Synthesized feedback from beta releases and led ideation workshops with cross-functional team members to address gaps uncovered in research.

Conducted research to improve how Chapters across the US can better support restaurants and frontline workers during the COVID pandemic

Led research for Interests teams, planning and executing a multi-method research roadmap to understand how people keep up with their interests. Informed ideation and launch of several products addressing key user needs, including following topics and user-generated timelines, leading to substantial DAU increase YoY

Developed and executed on qualitative research for Twitter’s business products, building insights into design process

I conducted mobile usability studies on iPhone, iPad and Android platforms, and formative research to inspire the future of eBay mobile experience

Student researcher in the User Experience Office at Fondren Library. Developed a strong knowledge of user-centered design principles and usability testing software through application of user research methods including cognitive walkthroughs, surveys and interviews. Analyzed results producing recommendations for improvements to systems to stakeholders.

Worked in the Human Factors Research Lab developing a classification scheme for incorrectly marked voting ballots in order to improve categorization of errors and provide a robust model for voting machinery. Encoded over 7000 voting ballots according to the scheme, determining frequencies of and correlation between the different errors voters make.