Don John Manaois Email & Phone Number

Edmonton, Alberta, Canada

-The IT Asset Specialist supports Hardware Asset Management practice, and is accountable for IT Stockroom/Depot activities.-Reconciliation of inbound inventory to source data (order, ticket, warranty and repair returns) supporting asset receiving activities.-Update ServiceNow, Flexera, Teams/SharePoint, where applicable-Processing of requests for outbound inventory (L2 requests, Sage disposal, PCaaS, Lease returns (non-PC), Legal Hold, 3rd Party Warranty)-Establish and maintain optimal stockroom configuration (shelving, rows, bins)-Maintain inventory accuracy at primary location (onsite)-Perform inventory verification and compliance for all other stockrooms in NA, in coordination with 3rd parties (e.g. Dell, ITAD partners, etc).-Familiar with shipping domestically (international / Canada shipping experience a plus)-Support inventory reporting, variance reporting-Provide inventory optimization and process improvement input/feedback

Edmonton, Alberta, Canada

Back of House coordinator for JD Sports West Edmonton Mall

- Serve as the first point of contact for agencies seeking Maconomy assistance. - Daily management of Jira Support Desk queue. - Thoroughly analyze, troubleshoot, and identify the best solution for the reported request.- Collaborate with internal team to determine the best solution as needed. - Clearly and effectively walk the user through the solution using appropriate communication channels (ie: ticketing system, schedule a call).- Comprehensively track and document ticket events, problems and resolutions. - Ensure assigned tickets are resolved in an effective and timely manner. - As applicable, follow-up with user to ensure solution has resolved the request. - Monitor requests from outset to resolution.- Escalate unresolved issues to the next level of support in line with established processes.- Provide the internal team with feedback or suggestions received from end users.

• Incident Management – End-user computing, Network, Server• Prepare and Maintain Knowledge Management repositories• Service Request Management - End-user computing, Network, Server • Change Management - End-user computing, Network, Server • Patch Management - Compliance Management for Endpoints which includes Anti-Virus, Security Patches • Asset Management - Stock & inventory tracking and reporting• Preventive Maintenance and GZA – Execution and Coordination activities• Execute and Coordinate for Projects• Execution and Coordination for BCM / DR• Coordinate for Vendor Issues

Philippines

Provides high quality, real-time assistance to the operations team when faced with problems related to networking, operating systems, servers and desktops, which could have an impact to production. Support as L2 Infrastructure-Server Team and L2 Infrastructure-Network Team. Other responsibilities are as follow: • Provide technical support to internal clients as per issues logged by the customer support team. • Diagnose and resolve problems related to operating systems, hardware, servers and networking. • Maintain SLAs in resolving technical issues and ensure customer satisfaction. • Escalate problems appropriately as per escalation matrix. • Analyze queries relating to networking, operating systems, servers and hardware and arrive at a quick diagnosis of the issue and initiate appropriate action. • Document the issues such that a solution guide for best practices can be built. • Ensure that handover reports and support tickets are properly updated. • Inventory of Desktops, Laptops and other IT Equipment. • Coordination with vendors of IT related equipment/supplies. • Network Monitoring using PRTG Monitoring tool. • Network Monitoring using Solarwinds • MAC OS X Basics, Troubleshooting and Network Essentials. • Basic Networking (Change VLAN, Disable/Enable Ports, Change Speed) • DHCP Administration • Antivirus Administration • OS Failure / Server Installation • Administration of Backup and DLO Profile • Printer Administration • Handling File Purge Alert • Manager Network Shares • Datacenter Maintenance • Actioning on Nagios and Solarwinds Alerts • New Device Installation • Server Decommissioning / Media / Device Disposal • PM & DR Activity Support• Reports Generation• Report Presentations

Ncr - National Capital Region, Philippines

3 Years Experience for Deskside Support Engineer deployed in Sutherland Global Services

Ncr - National Capital Region, Philippines

Diploma Of Education, Network And System Administration/Administrator

Bachelor Of Science - Bs - In Computer Science, Computer Science