I collaborate within a cross-functional team to create engaging, high-quality, accessible learning experiences.

> Completed needs analyses to identify learner needs, developed relevant learning objectives, and determined the best course of action> Collaborated with clients and stakeholders to transform technical topics into engaging content based on sound learning theory and industry best practices> Utilized visual design to aid in presenting information and provide clarity to complex topics> Communicated clearly with clients and stakeholders, establishing agreed-upon budgets, timelines, and scope> Presented and improved upon deliverables at agreed-upon intervals and according to client feedback> Conducted extensive quality assurance tests to ensure accuracy and functionality in all learning modules> Stayed up-to-date with the latest e-learning trends, tools, and technologies to ensure quality deliverables and maximum accessibility> Simultaneously managed multiple projects, ensuring timely delivery while maintaining high-quality standards

> Facilitated 5,000+ in-person, hybrid, and virtual learning experiences > Analyzed learner needs and leveraged performance data to design and develop 1,000+ learning experiences, including in-person, hybrid, virtual, gamified, and micro-lessons for 200+ learners> Designed and developed 500+ objective-based assessments; evaluated performance data to inform future designs> Simplified complex concepts into palatable, learner-centered experiences by incorporating relevant examples and scenarios for a specific group of learners> Transitioned from in-person to virtual learning during the pandemic; mastered new platforms like Zoom and Google Classroom, adapted existing curriculum, and virtually assisted learners and families; maintained 100% student attendance> Prioritized inclusivity and diversity by centering marginalized people and groups within learning content; provided accessibility to all learners by staying up to date with accessibility standards and practices> Collaborated within multiple cross-functional teams, comprised of administrators, colleagues, subject matter experts, and families; presented data, findings, and deliverables> Regularly managed multiple projects, adhering to timelines and budgets while maintaining quality > Effectively communicated through various written formats, including formal documentation, letters and grant proposals, professional emails, newsletters, student performance reports, and learning content

> Facilitated 200+ lessons, scaffolding and differentiating content as needed> Made sense of chaotic and ambiguous situations > Followed provided lesson plans, schedules, and timelines, thinking on my feet and seamlessly filling in gaps> Commanded the attention of learners of all ages, quickly developing a rapport and mutual respect > Effectively communicated and professionally interacted with building staff, administration, faculty, and student body; developed an outstanding reputation within multiple school districts

> Managed 30+ front-end employees, coordinating breaks, shift changes, and opening and closing duties> Problem-solved technical and practical issues for customers and coworkers> Worked face-to-face with customers providing excellent customer service and troubleshooting support> Input customer data and order information, coordinated deliveries, and processed returns> Communicated clearly and professionally with customers, maintaining composer even in moments of high-stress