Led all phases of program delivery for multiple, concurrent projects with sole accountability for the architecture, design and quality if the solutions delivered, as well as profitability and client satisfaction. • Made independent decisions on architecture and design issues and was recognized for repeated success in optimally calibrating architectural and design patterns to the complexity of the system being developed.• Led and facilitated architectural, design, operational and implementation processes.• Owned infrastructure, network and server architecture, deployment, monitoring, optimization for simple on-prem configurations to global, distributed enterprise infrastructures.• Built multiple ‘best in category’ engineering teams which delivered innovative solutions that created significant value while achieving the best balance between technology strategies and organizational priorities.• Recognized for effectively communicating technical issues and concepts to non-technical colleagues at all levels, from Administrative and Sales to the C-Suite• Designed and implemented system for tracking software development KPI’s and plans of action to address deficiencies that resulted in more working product/decreased cycle time and increased quality in every iteration of development/delivery• Developed, implemented, led and successfully executed multi-year project plans for Enterprise Applications, working hand-in-glove with Sales, Product Management, Delivery Engineering, and Operations to remove barriers and impediments • Hands-on development in SQL, .NET/.NET Core, JavaScript, React, Angular and CI/CD as needed to meet or exceed sprint goals• Created and operationalized custom solutions for assessing new/expanded systems/processes/functions which visualized impacts (both timeline and budget) for existing projects as well as prioritizing the proposed changes in the company’s top- and bottom-line contexts

Simultaneous roles included:Program Manager• Leveraged predictive modelling and data from impacted end users to develop a heat map of issues which would be trending in the field in the next one to two weeks. This enabled leadership to proactively guide member firm in avoiding or minimizing business interruptions.• Identified factors blocking effective and efficient collaboration between local and offshore resources and developed process improvement model to address. Negotiated with and influenced global directors to adopt the proposal. The team moved from serving 2,000 primarily North American and European end users to 60,000+ across Africa, Australia, Asia, Europe and the Americas with no increase in staffing. Senior Business Analyst• Developed, implemented and administered best practices and processes for documenting requirements, resulting in a 178% decrease in defects originating in the requirements phase. • Documented, designed, implemented and deployed business intelligence and information technology reports and dashboards for global directors. Recognized by the global directors as a key and indispensable input for effectively managing the global program.Global Development & Operations Team Senior Manager• Developed, implemented and supported data warehouse visualization solution, leveraging data from distressed or otherwise impacted users. The guidance provided back to the development teams resulted in an increase in user satisfaction by 82% over the three months after delivery of the updated system.• Conceptualized, designed and operationalized business-interruption response workflow management tool, leading to a 120% decrease in duration of business interruptions.• Triggered reduction in initial analysis time for business interruptions from average of four hours to under 10 minutes; reduced average response time from 8 days to 2.5 days and reduced time required to isolate and diagnose environmental issues by 97%.

Hired during PRICE’s adoption of agile development, provided guidance, training, client service and program management leadership.• Conceived and implemented company-wide go-to-market plan in close collaboration with all departments across multiple divisions. • Instrumental in decreasing rate of defect introduction by two-thirds over 11 months.• Designed, developed and maintained fully automated, system-wide test suite which validated all system functions and ran with each of eight daily builds.

Brought aboard to establish new automation and quality assurance processes to address historical issues and inefficiencies.• Integral in 30% reduction in costs associated with testing products. • Spurred 90% reduction in number or defects release to field. • Played key role in decreasing cost and duration of system verification and validation, increasing ROI and returning value to global organization.• Architected procedures that consolidate and made permanent ROI increases.• Designed, implemented and administered defect-tracking and remediation process.