Danielle John Narvaez Rn Email and Phone Number
Danielle John Narvaez Rn personal email
- Valid
Experience: Over 14 years in the BPO industry with a diverse background.Career Progression:Nurse Reviewer: Started as a Nurse reviewer specializing in medical billing.Trainer: Transitioned into a Trainer role handling multiple lines of business.Account Manager: Managed client accounts, ensuring satisfaction and business growth.Manager for Leadership and Development and Compliance: Led initiatives in leadership training and oversaw compliance processes.Director of Leadership and Development: Currently steering leadership development initiatives.Director of Compliance: Overseeing compliance initiatives with a focus on Operations and departmental compliance.Skills and Expertise:- Project Management: Managed projects both in the Philippines and the USA.- Leadership Training: Developed and delivered leadership training programs.- Course Development: Created developmental courses tailored to business needs.- Sharepoint: Proficient in Sharepoint development and maintenance.- Operations Compliance: Managed and ensured compliance processes across operations.- Team Management: Led training teams and account teams effectively.- Process Migrations: Handled multiple process migrations and implementations in the PH and US.- System Automation: Involved in system automation testing and deployment.- Curriculum Development: Designed modules and curriculums for various training needs.- Training Delivery: Conducted effective training sessions for diverse teams.- Workshop Facilitation: Developed and facilitated team workshops.- Storyboarding: Created engaging storyboards for training and presentations.- E-Learning Development: Developed interactive e-learning modules.- Quality Review: Designed quality review processes and assessments.- Quickbase: Basic skills in Quickbase development.- Documentation: Proficient in creating SOPs, Work Instructions, PowerPoint Presentations, Job Aids, --- - Assessments, and Process Maps.- Policy and Process Creation: Developed crucial processes and policies for organizational growth and efficiency.
Ista Solutions
View- Website:
- istasolutions.com
- Employees:
- 62
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Director Of Process, Policy And ComplianceIsta Solutions Nov 2024 - PresentMakati, National Capital Region, Philippines
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Director Of Compliance And Leadership & DevelopmentIsta Solutions Nov 2023 - Dec 2024Makati, National Capital Region, Philippines
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Leadership And Development - Compliance ManagerIsta Solutions Mar 2022 - Nov 2023Makati, National Capital Region, Philippines
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Leadership And Development - Training And Quality SupervisorIsta Solutions Feb 2021 - Mar 2022Training and Development• Develop and Deliver Leadership and Developmental Courses• New Accounts Implementations/Project Management• Process Migration Philippines and the USA• Systems Migration• System Automation Testing and Deployment• Module and Curriculum Development• Training Delivery• Team Workshop Development and Facilitation• Story Boarding• E- -Learning development• Quality Review development• DocumentationSOP, Work Instructions, Power Point Presentation, Job Aids, Assessments, Process MapsLeadership and Management• Training and Quality Team manager• Account Manager for Marquis Health Services Account• Back Up Account Manager for Recruitment Processing Operation TeamInsurance Industry Work8 years insurance work experience• Philippine Insurance • US Worker’s Compensation and Accident and Health • Property and Casualty ClaimsProcesses and Lines of Businesses Learned• Homecare Patient Intake• Scheduling and Laboratories• Food Order• Human and Pet Pharmacy Outbound and Inbound Calls• Long Term Care Case Management• Admission Agreement Compliance• Recruitment Process• First Notice of Loss Processing• Express Adjustment• Warranty Extension Inbound calls• Licensing Reports• Medicare and MIR Reports• Vendor Maintenance • Medical Bills Processing/Auditing• Universal Provider Database• Claims Data Capture• Document Management (Validation and Resolution)
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Trainer - Account ManagerIsta Solutions Feb 2019 - Feb 2021MakatiTraining and Development• Process Migration Philippines and the USA• Training Delivery• Quality Review development• DocumentationBPO Industry 8 Years Non-Voice and 3 Years Voice Accounts• Recruitment Process Outsourcing - Outbound Account• Human and Animal Pharmacy - Outbound/Inbound Account• Admission Agreement for FacilitiesLeadership and Management• Account Manager for Marquis Health Services Account• Back Up Account Manager for Recruitment Processing Operation TeamMigration ProjectsSNF METRICS COVID 19 Clinical File Philippines 2020Recruitment Processing Outsourcing Philippines 2020Long Term Care Case Management Philippines 2020Stokes Pharmacy Outbound/inbound Calls Philippines 2019Marquis Admission Agreement Process Philippines 2019Clinical Data Entry Philippines 2019Company InitiativesNew Employee Orientation Program 2020RPO Quality Review Questionnaire and QA Excel tool 2020Stokes Pharmacy QA Excel tool and One Guide 2019Processes and Lines of Businesses learned• Human and Pet Pharmacy Outbound and Inbound Calls• Long Term Care Case Management• Admission Agreement Compliance• Recruitment Process
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Operations TrainerAig Jul 2010 - Sep 2018Manila, PhilippinesTraining and Development• Process Migration Philippines and the USA• Systems Migration• System Automation Testing and Deployment• Module and Curriculum Development• Training Delivery• Team Workshop Development and Facilitation• Story Boarding• E-Learning development• Quality Review development• DocumentationSOP, Work Instructions, PowerPoint Presentation, Job Aids, Assessments, Process MapsInsurance Industry Work8-years insurance work experience• Philippine Insurance • US Worker’s Compensation and Accident and Health • Property and Casualty ClaimsLeadership and Management• Training Team OIC• Lead for Trainers development • Immediate supervisor for staff while in training• Trainer’s Capacity and AssignmentsMigration ProjectsValidation Simple Search Philippines 2018Knowledge Management Philippines 2018Document Management Philippines 2018Health Provider Process Phase 2 Philippines 2018Health Provider Process Philippines 2017Staff Counsel Philippines 2017AIH Ph Transformation Philippines 2017Guam Insurance Adjusters USA Guam 2017Vendor Maintenance USA GA 2015NICE System deployment Philippines 2017Company InitiativesMedical Bill Provider Unit Training Course Revamp 2016 30% savings on resource, 50% reduction on incubation time, and progression-based upskilling. Knowledge Management 2018Training Execution Strategy 2016Processes and Lines of Businesses learned• First Notice of Loss Processing• Express Adjustment• Warranty Extension Inbound calls• Licensing Reports• Medicare and MIR Reports• Vendor Maintenance • Medical Bills Processing/Auditing• Universal Provider Database• Claims Data Capture• Document Management (Validation and Resolution)
Danielle John Narvaez Rn Skills
Danielle John Narvaez Rn Education Details
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Registered Nursing/Registered Nurse
Frequently Asked Questions about Danielle John Narvaez Rn
What company does Danielle John Narvaez Rn work for?
Danielle John Narvaez Rn works for Ista Solutions
What is Danielle John Narvaez Rn's role at the current company?
Danielle John Narvaez Rn's current role is Compliance | Process and Policy.
What is Danielle John Narvaez Rn's email address?
Danielle John Narvaez Rn's email address is dj****@****hoo.com
What schools did Danielle John Narvaez Rn attend?
Danielle John Narvaez Rn attended Emilio Aguinaldo College.
What are some of Danielle John Narvaez Rn's interests?
Danielle John Narvaez Rn has interest in Science And Technology, Education, Arts And Culture.
What skills is Danielle John Narvaez Rn known for?
Danielle John Narvaez Rn has skills like Employee Training, Module Development, Project Migration, Storyboarding, Insurance, Process Improvement, Property And Casualty Insurance, Business Process Mapping, Microsoft Office, Customer Service.
Who are Danielle John Narvaez Rn's colleagues?
Danielle John Narvaez Rn's colleagues are Cecilia Mateo Payaoan, John Gabriel Sanidad, Paul Tripoli, Johann Strebel, Rolyn Camaddo, Jane Claire Borbon, Cindy Clemor.
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