Danielle John Narvaez Rn Email & Phone Number

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Training and Development• Develop and Deliver Leadership and Developmental Courses• New Accounts Implementations/Project Management• Process Migration Philippines and the USA• Systems Migration• System Automation Testing and Deployment• Module and Curriculum Development• Training Delivery• Team Workshop Development and Facilitation• Story Boarding• E- -Learning development• Quality Review development• DocumentationSOP, Work Instructions, Power Point Presentation, Job Aids, Assessments, Process MapsLeadership and Management• Training and Quality Team manager• Account Manager for Marquis Health Services Account• Back Up Account Manager for Recruitment Processing Operation TeamInsurance Industry Work8 years insurance work experience• Philippine Insurance • US Worker’s Compensation and Accident and Health • Property and Casualty ClaimsProcesses and Lines of Businesses Learned• Homecare Patient Intake• Scheduling and Laboratories• Food Order• Human and Pet Pharmacy Outbound and Inbound Calls• Long Term Care Case Management• Admission Agreement Compliance• Recruitment Process• First Notice of Loss Processing• Express Adjustment• Warranty Extension Inbound calls• Licensing Reports• Medicare and MIR Reports• Vendor Maintenance • Medical Bills Processing/Auditing• Universal Provider Database• Claims Data Capture• Document Management (Validation and Resolution)

Makati

Training and Development• Process Migration Philippines and the USA• Training Delivery• Quality Review development• DocumentationBPO Industry 8 Years Non-Voice and 3 Years Voice Accounts• Recruitment Process Outsourcing - Outbound Account• Human and Animal Pharmacy - Outbound/Inbound Account• Admission Agreement for FacilitiesLeadership and Management• Account Manager for Marquis Health Services Account• Back Up Account Manager for Recruitment Processing Operation TeamMigration ProjectsSNF METRICS COVID 19 Clinical File Philippines 2020Recruitment Processing Outsourcing Philippines 2020Long Term Care Case Management Philippines 2020Stokes Pharmacy Outbound/inbound Calls Philippines 2019Marquis Admission Agreement Process Philippines 2019Clinical Data Entry Philippines 2019Company InitiativesNew Employee Orientation Program 2020RPO Quality Review Questionnaire and QA Excel tool 2020Stokes Pharmacy QA Excel tool and One Guide 2019Processes and Lines of Businesses learned• Human and Pet Pharmacy Outbound and Inbound Calls• Long Term Care Case Management• Admission Agreement Compliance• Recruitment Process

Manila, Philippines

Training and Development• Process Migration Philippines and the USA• Systems Migration• System Automation Testing and Deployment• Module and Curriculum Development• Training Delivery• Team Workshop Development and Facilitation• Story Boarding• E-Learning development• Quality Review development• DocumentationSOP, Work Instructions, PowerPoint Presentation, Job Aids, Assessments, Process MapsInsurance Industry Work8-years insurance work experience• Philippine Insurance • US Worker’s Compensation and Accident and Health • Property and Casualty ClaimsLeadership and Management• Training Team OIC• Lead for Trainers development • Immediate supervisor for staff while in training• Trainer’s Capacity and AssignmentsMigration ProjectsValidation Simple Search Philippines 2018Knowledge Management Philippines 2018Document Management Philippines 2018Health Provider Process Phase 2 Philippines 2018Health Provider Process Philippines 2017Staff Counsel Philippines 2017AIH Ph Transformation Philippines 2017Guam Insurance Adjusters USA Guam 2017Vendor Maintenance USA GA 2015NICE System deployment Philippines 2017Company InitiativesMedical Bill Provider Unit Training Course Revamp 2016 30% savings on resource, 50% reduction on incubation time, and progression-based upskilling. Knowledge Management 2018Training Execution Strategy 2016Processes and Lines of Businesses learned• First Notice of Loss Processing• Express Adjustment• Warranty Extension Inbound calls• Licensing Reports• Medicare and MIR Reports• Vendor Maintenance • Medical Bills Processing/Auditing• Universal Provider Database• Claims Data Capture• Document Management (Validation and Resolution)