• For dozens of South Florida businesses, coordinate IT Support for all client employees…including training, virus removal, printer issues, e-mail and hardware support.• Perform server and email migrations.• Administer Sonicwall firewalls, networks, workstations and servers, including all desktop and server versions of Microsoft Windows.

Provided IT consulting services for Southeast Florida businesses…including network design & installation, telecommunications implementation, IT infrastructure optimization, disaster recovery & business continuity planning, server & workstation installations, co-location, project management, Active Directory planning, Exchange Server implementation, employee IT training and documentation.

Director of Information Technology (2005-2006)• Total responsibility for Information Systems department and staff.• Implemented new Avaya telephone and voicemail system. IT Manager (2003-2005)• Put into action e-mail anti-spam program, which reduced corporate spam by 99%.• Built IT infrastructure from scratch…taking company from 10 to 75 employees. Systems Engineer (2002-2003)• Set up servers at offsite data center to insure failover of all critical applications.• Implemented ISA Firewall and corporate VPN…hardened network and developed new security policies for employees.

As a Senior Software Test Engineer on the CallXpress software development team, managed complex test lab which networked Exchange 5.5 servers, Lotus Domino servers, RightFax and others.

Software Test Engineer (1998-2000)• Worked collaboratively as part of the team that developed Windows 2000 and three versions of Internet Explorer. Performed active and regression testing for software developers. Designed and maintained testing lab network of over 100 servers and workstations, providing test engineers with quick operating system restoration. Network Support Escalation Engineer (1996-1998)• Executed top level support for Microsoft’s Enterprise customers...handling politically hot or data loss issues. Technical Support Team Lead (1995-1996)• Leading a team of 12 Technical Support Engineers on the Windows 95 rollout, we consistently exceeded customer’s expectations with our empathy and ability to solve their problems.