National Client Retention Manager
CurrentExperienceCitation Professional SolutionsOperating across the UK since 1995, Citation Ltd is a leading provider of Employment Law, HR, Health & Safety and Training Solutions. Servicing over 30,000 clients, Citation removes the burden of compliance from the business owner and adds value to the business. By being experts at what we do we allow our clients to focus on what they do best - growing their business. My main role is dealing with Clients in all aspects of service delivery. I work closely with all departments within Citation to ensure that our clients have a seamless and quality service. I work with all service teams in retaining our client base through listening and understanding each clients expectations and reducing churn and delivering a service above what they expect. One of my main roles is helping to manage financial drop off and client retention. The role is varied and rewarding in all aspects.