Senior Customer Service and Contact Center management professional recognized for creative and innovative problem solving. Particular success in developing and executing strategic and operational plans and formulating solutions that result in performance optimization, cost effective operational efficiencies and motivated teams. Relationship building expertise extends beyond the internal to creating and retaining long-term vendor and customer partnerships.Specialties: Problem solving, decision making, leadership, verbal and written communication, team building, performance and productivity improvements, budget management, relationship building skills, customer service performance, strategic thinking, fiscally responsible, results driven, innovative, and creative.