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David J. Johnson Email & Phone Number
Chief Executive Officer
at
ASE - National Institute for Automotive Service Excellence
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Chief Executive Officer
Location
Detroit Metropolitan Area, United States
Who is David J. Johnson? Overview
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David J. Johnson is listed as Chief Executive Officer at ASE - National Institute for Automotive Service Excellence, based in Detroit Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for David J. Johnson.
David J. Johnson previously worked as President & CEO Designate at Ase - National Institute For Automotive Service Excellence and Advisory Council Member at Glg. David J. Johnson holds Masters, Business Administration from University Of Michigan.
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ASE - National Institute for Automotive Service Excellence
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Profile bio
About David J. Johnson
Global automotive industry executive specializing in service operations and consumer experience► Recognized authority in all aspects of customer service, including strategy and execution for product repairs, maintenance and parts; warranty, safety and recall programs; technical training and diagnostics; and user outreach through online support, publications and technical hotlines. • Detailed know-how creating cradle to grave support for all vehicles and the dealers who maintain them • Chosen for Board of Governors for National Institute for Automotive Service Excellence.► Groundbreaking first-mover in electric vehicle service start-ups. Originated EV distribution networks, field operations, and customer relationship management systems. ► International experience throughout Eastern Hemisphere, spearheading vehicle service modernization across top world markets while based in Shanghai, China. Well versed in synthesizing global operations and navigating diverse business cultures.► Servant leader creating high performance teams with best practice collaboration. Devoted to inspirational people growth and well-being across all organizations.Key areas of expertise: • Service Operations Management• Dealer Fixed Operations Management• Warranty and Quality Control• Customer Service Management• Vehicle and Parts Logistics• Recall Operations• Service Publications• Import/Export Operations• Six Sigma Black Belt Certified----------------------------Career executive at Ford Motor Company, advancing from hands-on roles in product management, field service and dealer relations to current global oversight for service engineering operations.Ford Motor Company Highlights• Service operations turn-around expert, with roles focused on fixing critical support organizations, systems and processes throughout company.• Pioneered Ford electric vehicle global service and logistics, establishing vehicle and parts distribution, dealer and field service operations, and customer support experience.• Transformed Eastern Hemisphere vehicle service operations, leading business unit revitalization from Shanghai, China. • Revamped warranty and recall programs across all brands to gain $250M+ in annual savings while improving vehicle quality. • Implemented service strategies for emerging technologies as well as infrastructure for autonomous, electric and connected vehicles. Led conversion of maintenance operations via telematics, directly connecting vehicles to technicians for remote vehicle diagnostic and service needs.
Current workplace
David J. Johnson's current company
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Ase - National Institute For Automotive Service Excellence
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12 roles · 27 years
David J. Johnson work experience
A career timeline built from the work history available for this profile.
President & Ceo Designate
Advisory Council Member
Automotive Service Operations Executive and industry expert providing insight into corporations, dealer groups, suppliers, and the consumer experience. Bringing insights to decision makers with expertise across the service operations business such as service publications & platforms, tools & equipment, training curriculum/content, diagnostics, technical support, vehicle quality issue ID & resolution, warranty operations, and connected vehicle telematics strategies.
2022 - Jun 2023
Global Director - Service Engineering Operations
Leading vehicle repair support for Ford and Lincoln Dealers worldwide, including global field service team, tool and equipment sales and distribution, technical hotline, and warranty/safety recall operations. P&L responsibility for B2B equipment and service generating $100M+ annual profit.>>> programs = $3 B budget | team = 1200 global direct staff <<<• Complete life cycle service strategy and execution including product design, launch, platform derivatives, and past model maintenance, • Comprehensive assistance for dealer service departments, including technician recruitment, training and retention, online service platforms, and service department capacity growth.• Led connected vehicle migration, leveraging infotainment system with AI inputs to communicate directly with user, and utilizing real-time data with dealers and customers to drive service loyalty.
2018 - Jun 2023
Global Director, Repair Product Planning
Recast global repair product lines and pricing strategies to expand premium Motorcraft parts for FMC brands while launching competitive Omnicraft after-market parts for rival brands, plus service and collision part P&L.>>> programs = $1B + budget | team = 100 direct staff <<<• Product lines included parts, equipment, lubricants, and major re manufactured systems for all vehicle maintenance and shop repair. Sales included both dealers and wholesale parts distributors.• Led global counterfeit parts investigations in conjunction with law enforcement for to protect IP.
2016 - 2018
~2 yrs
Director, Service Engineering Operations - Asia Pacific & Africa Region
Relaunched all aspects of corporate technical service operations across Eastern Hemisphere, including top vehicle markets China, Japan, India and Korea.>>> programs = $1B budget | team = 25,000 global direct & indirect staff <<<• Consolidated isolated units into unified organization, supporting 2,000+ dealers executing consistent service strategies and processes. • Aligned established businesses with newly initiated ventures, including recent China JV partners.• Created cross-functional team to harmonize product development and after-sales service planning for market-specific vehicle launches.
2012 - 2016
~4 yrs
Chief Engineer, Customer Service Engineering
Led North America Service Operations, delivering information, tools, and training for 35+ future model vehicles while providing technical center support to 40,000 technicians for 20+ current model vehicles. >>> programs = $10M budget | team = 200 direct staff <<<• Led the largest ever automotive industry vehicle collision repair initiative to support the all-new aluminum intensive F150, providing collision repair capability across the US while keeping insurance pricing the same as existing steel-bodied trucks.
2007 - 2012
~5 yrs
Manager, Global Recall & Service Quality Operations
Implemented multiple recall programs, managing service procedure training, dealer memos and reimbursements, and owner outreach with nine million customer communications annually. Service insights applied to reduce $500MM in North American warranty costs. >>> programs = $500M budget | team = 46 direct staff <<<
2006 - 2007
~1 yr
Warranty Reduction & Service Information Manager
Directed warranty information and cost reduction programs marked by conversion to digital platforms. Focused on repair manuals, vehicle owner literature, and corporate technical service website. Managed high-profit revenue stream from technical materials for dealers and customers. >>> programs = $5M budget | team = 30 direct staff <<<
2003 - 2006
~3 yrs
Alternative Fuel Service Operations Manager
EV service operations role expanded to include all alternative fuel vehicles including hybrid, electric, natural gas, propane, and fuel cell vehicles.>>> programs = $3M budget | team = 20 direct staff <<<• Managed the development of service strategy to support launch of the Ford Hybrid Escape.• Identified $2MM in warranty cost savings and avoidance by implementing customer Quick Reference Guide and battery charging tool program with Ford/TH!NK dealers.• Directed development of future fuel cell service strategies to enable the most cost efficient means of safely servicing hydrogen fuel cell vehicle fleets.
2002 - 2003
~1 yr
Director - Th!Nk Ev Global Distribution And Service Operations
TH!NK MOBILITY LLC, A DIVISION OF FORD MOTOR COMPANYLed global service, parts distribution, transportation logistics, and after-sales support systems for TH!NK electric vehicle start-up including multi-year post-program service support.>>> programs = $100M budget | team = 30 global direct and indirect staff <<<
2000 - 2002
~2 yrs
Board Member
Member of Board of Governors promoting the recruiting, training, retention of professional automotive technicians, and the advancement of the automotive service industry.
2020 - Jan 2023
2 education records
David J. Johnson education
Masters, Business Administration
University Of Michigan
Bachelors, Mechanical Engineering Technology
Weber State University
FAQ
Frequently asked questions about David J. Johnson
Quick answers generated from the profile data available on this page.
What company does David J. Johnson work for?
David J. Johnson works for ASE - National Institute for Automotive Service Excellence.
What is David J. Johnson's role at ASE - National Institute for Automotive Service Excellence?
David J. Johnson is listed as Chief Executive Officer at ASE - National Institute for Automotive Service Excellence.
Where is David J. Johnson based?
David J. Johnson is based in Detroit Metropolitan Area, United States while working with ASE - National Institute for Automotive Service Excellence.
What companies has David J. Johnson worked for?
David J. Johnson has worked for Ase - National Institute For Automotive Service Excellence, Glg, and Ford Motor Company.
How can I contact David J. Johnson?
You can use AeroLeads to view verified contact signals for David J. Johnson at ASE - National Institute for Automotive Service Excellence, including work email, phone, and LinkedIn data when available.
What schools did David J. Johnson attend?
David J. Johnson holds Masters, Business Administration from University Of Michigan.
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