Oversaw programming and quality assurance for a $2.4 million grant program through Feeding Texas, focusing on enhancing partner capacity, program development, service implementation, and day-to-day operations across a 12-county region.•Directed and supervised a team of 8 full -time employees while overseeing the onboarding , training, and quality assurance for 20-plus Community Health Workers including staff, leaders ,volunteers and students, ensuring alignment with federal and state policies, optimizing program delivery for state public benefits. •Managed the integration and dissemination of the technology platform, conducted user training sessions, and collaborated with the software development team for continuous analysis and improvements.

Delivered exceptional services to Houston's working families, while adeptly recruiting, establishing, and broadening relationships with a diverse group volunteers, staff, and students engaged across multiple counties within the greater Houston area for the Neighborhood Tax Centers program.• Oversaw 12 Neighborhood Tax Centers to effectively ensure day -to -day operations and efficient service delivery for full - time Tax Center Managers, volunteers, and local University Business Students. •Collaborated with internal revenue services (IRS) and both internal and external agency programs to ensure strict adherence to federal laws, policies, and protocols governing outreach and program management for the neighborhood tax initiative.•Forged partnerships with internal programs and community organizations to orchestrate community events. Devised effective marketing strategies to facilitate event production and presentation, garnering participation from companies, universities, and various organizations.•Crafted strategic plans, contingency strategies, and enhanced volunteer resources to optimize workflows, processes, and content creation. Ensured consistent enhancements for volunteers, staff, and students.