Business Technology Leader - Network Security Specialist - Office 365 Evangelist - VoIP Phone System Expert - Data Backup & Disaster Recovery Specialist - Author - vCIO - Educator – Business Downtime Eliminator - B2B Outsourced IT Vendor► LOCATION: San Francisco East Bay► MISSION: Empower Attorneys, Accountants, and other Small Business Owners to be able to prosper in their endeavors through efficient utilization of their technology, people and processes; ensuring data availability, reliability, accessibility and security through fanatical customer service and elimination of downtime.Pacific Computer Consultants provides the following services to forward thinking businesses from 10 to 75 employees: Office 365 and Microsoft Azure Consulting, Office 365 and Microsoft Azure Migrations, Cloud hosted desktops, servers and applications, Technology consulting, VoIP Phone Systems, managed IT services, IT Support, help desk services, server virtualization, backup & disaster recovery, technology education, desktop and server support, network security, profitability increases due to reduction in outages with increased staff productivity and fanatical customer service. Information Security Consulting including managed firewalls, employee security education, secure mobile and remote access. Network penetration and vulnerability analysis testingSome projects recently completed:* MS Hyper-v with SAN implementation* Physical to virtual server conversion (virtualization) * On premise migration of Exchange to both Office 365 and non office 365 hosted Exchange solutions*Complete network refresh of 6 servers with various roles including terminal services, file services, domain controllers/DNS, line of business application servers, new UTM firewall with extensive NAT and firewall rulesets, AD based web content filtering and an image based every 15 minute backup and disaster recovery solution * Multiple Office moves for companies from 8 employees to over 65 employees

Perform penetration tests for small and medium size finanacial institutions as well as Enterprise semi-conductor companies. Testing performed primarily with open source toolsets. Perform vulnerability assessment and management services using Nexpose from Rapid7. Vulnerability management servcies provided to Enterprise semi-conductor clients.

Provided IT consulting and IT Support to small companies in the SF Bay Area.Responsible for:* evaluating client networks and providing technical solutions that aligned fixing the technical problems with industry best practices and my expertise to the goals of the businesses that I supported. * ensuring projects were delivered on or before time and within the budget range quoted.* up selling, cross-selling of IT products and solutions where needed.* client expectation and account management* Growing technical expertise by studying and learning on my own time in my home based Lab network. * Consistently was in top 1 or 2 out of all company consultants for billable hours. * researched and handled shipping/delivery of all client IT hardware and software orders.* scheduling all work with clients and timekeeping of hours spent providing IT support and project implementation* primarily self-dispatched for client work I was consistently recognized by clients for exemplary IT support deliveryTypical projects included: Small Business Server upgrades/migrationsServer refresh/replacement projectsDesktop support at client locations and remotelyFirewall installation/troubleshootingNetwork switch installation and troubleshootingISP and router managementBackup and disaster recovery solution implementation and troubleshootingSetup/troubleshooting of basic and complex windows NT4 and Active Directory issues including Group Policy objects, AD sites, AD users, DNS, DHCP, WINSMobile device integration and securityThird level troubleshooting of various windows OS and windows applications

•Created and executed plan to move fifteen NT servers from two temporary locations to central data center. This plan provided multiple customer benefits: UPS based power supply, 100 MB Data connections, centralized backups, better physical and network security, and approximately $150 per server savings for the customer in related monthly costs. •Built and migrated data for four NT 4.0 servers to Windows 2000 servers in an Active Directory environment. •Provided input and instruction during an internal class covering Windows 2000 clustering and SAN connectivity. •Created data migration plan for a mission critical server. This plan included streamlining difficult local security groupings, and data cleanup of thirty-two thousand directories and over two million files. This work enabled the customer to save over $1500 a month in billing charges related to server administration calls and data storage costs. •Performed a detailed audit of security on all servers. This information provided customers with the knowledge needed to pass internal information security audits. •Assisted in planning logistics for the rollout of new desktop image for the technical divisions of human resources and marketing departments totaling seven hundred fifty end users. •Provided IT Support for thirty plus custom servers that are not built to the standard ChevronTexaco image. Supporting daily server operations, including local group maintenance, file system structure and security, server patches and maintenance. Providing dedicated support contact for human resources and a marketing project group for their server and desktop technical needs. Environment: Windows NT and 2000 on Compaq Proliant servers with external storage arrays or fiber-channel based SAN storage options in both datacenter and non-datacenter environments. Windows XP on HP Hardware. Active directory and NT multi-master domains.

•Planned and executed a full network build for an accounting company including Windows 2000 Active directory, Windows 2000 file and print servers, Netscreen firewall/VPN, design and deployment of switches and hubs, creation of desktop image, and the initial load of 25 corporate desktops. Trained onsite technical contractor on new equipment. •Planed and built fully functional security testing lab including Windows 2000 servers providing Active Directory, DNS, DHCP, WINS, and file and print services. Installed and configured VPNs from Sonicwall, Netscreen, Nortel, Cisco, and Checkpoint. •Designed and implemented other customer networks including: firewalls, Cisco routers, DSL installation, multi-vendor VPN deployment, NT and Windows 2000 servers, Active Directory, DNS, file/print services, and corporate image creation. •Provided IT Support and diagnosed server issues, resolved LAN\WAN connectivity issues, provided third level desktop support, and connected switches and routers. Environment: Active Directory and NT multi-master domain settings. Windows NT, Windows 2000, and Terminal Server on numerous hardware platforms including Compaq, HP, and Dell servers with external storage arrays. Checkpoint Firewall-1 and SecuRemote VPN, Cisco VPN, routers and switches, Nortel VPN, Netscreen firewall/VPN, Sonicwall firewall/VPN.

•Upgraded three data center Checkpoint Provider-1 management stations from Checkpoint version 4.0 to 2000. This project delivered major benefits including smooth and redundant access for customer and corporate firewall configuration changes, and provided a ten fold increase in system response speed for NOC security engineers. •Migrated Pleasanton and New York corporate firewalls from Dell Solaris x86 platforms to highly available Nokia platforms. This provided an increase in concurrent bandwidth from 42 to 145 MB per second. •Migrated all New York customers to their own Provider-1 server, offloading the corporate server and providing redundancy. •Integrated Webtrends for firewalls with the Provider-1 servers allowing the sale of an additional service to customers. This service allowed customers to view firewall traffic trends through their own web portal. •Participated in the project to redesign the corporate network to include NAT, full dynamic DNS, efficient and secure VPN access for both corporate and customer based remote users, and better overall security for the corporate intranet. Designed and implemented customer security solutions including firewalls, intrusion detection, and VPNs. Physically assembled and installed Checkpoint firewalls on the Nokia and Solaris platforms, Cisco NetRanger IDS, and Nokia CryptoCluster VPN devices. Configured and supported Checkpoint Firewall-1 rule base including policy creation/maintenance, object and user creation/maintenance, NAT Rule creation/maintenance, license management, and encryption settings. Configured and supported high availability firewalls using VRRP on Nokia platforms. Daily support included the corporate Checkpoint Provider-1 management servers and corporate firewalls.

•Created standard Intira installation CD and scripts. This CD enabled server build times to drop from 4 hours per server to 2 hours per server. This enabled my team faster implementation times allowing for an increase in billing revenue by an average of 3 days per customer. •Created all Intira documentation relating to the implementation and support of customer NT and 2000 servers. •Created support documentation for the operations call center (first level). •Assisted with planning and execution of major server installation of 120 NT servers in a forty-eight hour period. •Trained and mentored junior level engineers including my replacement. •Selected as implementation contributor to the Windows 2000 product development team. Participation on this team enabled the product development team to leverage best practices and to adjust product portfolio to best serve the customer. Configured web, database, and application servers on HP NetServer platform, in a 24/7 data center with fully redundant designs providing up to 99.99% uptime.Physically assembled and racked servers and related equipment. Installed OS and applications including HP ITO Openview agents, Veritas Backup agent, Norton Anti-virus, and PCAnywhere. Installed and supported customer based DNS and WINS, Microsoft cluster server, external fiber-channel storage area networks from both EMC and HP. Isolated and resolved data center based customer LAN/WAN problems, user/group creation/maintenance, file/directory management, local and network server security configuration and analysis, and server performance monitoring. Provided third level Windows NT and 2000 support to the operations group.

•Completed multiple projects aimed at bringing together three separate office locations into one network. These included: consolidating three separate NT domains into a master-resource domain configuration, rebuilding WINS and DHCP servers onto fault tolerant platforms serving all three offices, assisting with re-address of internal network and setup of international multi-office VPN, and build and installation of high speed file servers. This work increased inter-office network responsiveness by 300%. It also eased the restrictions on collaborative work by allowing access to a central file system. •Assisted in deployment of Nokia based Checkpoint Firewall-1/VPN-1 for Hong Kong site. •Switched out ISP provided router CSU/DSU bundle with Cisco 2600 routers and Adtran CSU/DSUs saving the company $2400 per year on ISP charges. •Designed, tested, and implemented corporate NT desktop image. •Installed RAS server, allowing the growing sales force a direct dial alternative for remote access. •Formulated plan for migration of users from Office 97 to Office 2000. •Planned and tested Exchange 5.5 disaster recovery, including the build and test of hot standby exchange server. •Evaluated, installed, and configured corporate email based anti-virus solution for Exchange server. This effectively reduced by 95% email based viruses and helped mitigate the risks from viruses.•Provided IT Support for all users. Resolved LAN/WAN and Remote access issues. Administered Checkpoint Firewall-1 4.0 including rule base administration, object and user creation/maintenance, NAT rule/object creation. Resolved remote site and SecuRemote connectivity issues. Helped plan for future expansion of onsite network. Monitored internet access routers and core switch chassis. Maintained VLANs, routing tables, and access lists. Added/removed ports on patch panels.

Assisted with planning and implementation of project to move servers, routers, and workstations to new domain structure formed by a merger with another company. •Installed and configured Raptor Eagle Firewall. •Installed and configured centralized email server anti-virus solution. •Upgraded Dunn and Bradstreet application to run as a client server application. This saved the corporation 10% on license renewal fees. •Built Micron NetServer for interim corporate accounting database. Diagnosed and resolved local and wide area network problems involving RAS, WINS, DNS, DHCP, Cisco routers, and WAN leased lines. Created/maintained users, groups, files, and directories. Configured and analyzed local and network server security, and server performance monitoring. Administered WINS, DNS, DHCP services. Setup and maintained network printers. Administered corporate email accounts and server. Scheduled and maintained tape backups. Provided desktop support for employees. Environment: Computing environment included Windows NT servers, NT workstations, IBM RS/6000 AIX server, Windows 9x machines, Cisco routers and switches.

PC/LAN Analyst, Level III Support, December 1997 – June 1999•Provided first and second level phone support for 35,000 global end users. •Consistently ranked in top five analysts in number of calls resolved. •Elected as representative on the Chevron Global Information Link (GIL) project. •Created Windows NT 4.0 Workstation images for multiple hardware platforms. Deployed image at California and Texas EDS/Chevron locations.•Completion of multiple projects supporting the Chevron/EDS alliance including migration of 250 users from a Novell NetWare environment to a Windows NT 4.0 environment. Planned and completed installation and setup of Compaq Proliant servers for EDS. Created and maintained users, groups, files, and directories. Configured domain trusts. Configured and analyzed local and network server security. Maintained and monitored server hardware and software. Provided server performance monitoring. Elected as technology mentor for other members of the help desk. Provided third level Windows NT workstation, server, and Windows 9X support for EDS desk-side support team. Environment: NT 4.0 servers in a master/resource domain setting, users at multiple sites on Win 9x and NT 4 workstation.