Daniel Porter Email & Phone Number

Ontario, Canada

Ontario, Canada

• Provide technical leadership to other team members• Provide professional, timely onsite/remote technical services for clients, including security design, testing, deployment, migration, optimization and management services• Support team members with pre-engagement preparations to increase engagement success rate• Ensure project documents are complete, current, and stored appropriately• Conduct post-engagement examination, document and communicate “lessons learned”• Effectively communicate relevant project information to management• Work closely with technical and sales departments within Fortinet• Communicate difficult/sensitive information tactfully• Provide periodical “lunch and learn” sessions for team members• Build and maintain Knowledge Base articles• Work with the management team to define and streamline process and workflow• Assist the management team with identifying and mapping skill set improvements for team members

Vancouver, Canada Area

• Lead client staff in designing, implementing and supporting Fortinet products • Develop methods of procedure (MOPs) documents for migrations, upgrades and updates • Create and implement comprehensive test plans • Evaluate and test new feature and software releases • Create, verify and test FortiGate configurations• Lead client staff in implementing Best Practices on Fortinet solutions • Perform interoperability evaluation of devices that interact with Fortinet products. • Create general knowledge transfer documents and lead client sessions

Burnaby, Bc

• Assist client staff with technical support on Fortinet products • Develop methods of procedure (MOPs) documents for migrations, upgrades and updates • Assist in the development of test plans • Test new features and/or new FortiOS releases • Create, verify and test FortiGate configurations• Advise on implementing Best Practices per client policies • Perform interoperability evaluation of devices that interact with Fortinet products. • Deliver general knowledge transfer sessions to client staff.

Burnaby, Bc

Conduct technical training on the Fortinet product line including FortiGate, FortiManager and FortiAnalyzer.Generate courseware material (part-time) and act as a subject matter expert for various technologies.

Burnaby, Bc

Acted as team lead/L2 for Application Services support team. Focus was content and spam filtering, AV/IPS scanning and the FortiMail messaging platform.

Burnaby, Bc

Level 2 TAC agent supporting VIP customers, Sales Engineers and handling escalations from L1 TAC agents.Diagnostics of UTM firewall functions including VPN, Firewall, Content & Spam Filtering, IPS and A/V.

Toronto, Ontario, Canada

Network and System Management for outsourced network infrastructure, services and security. Duties include Maintenance, Monitoring and Technical Support of managed routers, switches, servers and firewalls.

Toronto, Ontario, Canada

Level 3 technical support for WAN and Internet services such as ATM, ADSL, BGP, DNS and E-mail. Also involved in training level 1 & 2 technicans on supported services.