Donna Epperson Email & Phone Number

Chicago, Il, Us

Lisle, Illinois, Us

Review student accounts during their withdrawal/drop processIdentifies and processes students that are no longer enrolled in school.Performs the necessary account adjustments upon completing the federal regulation calculations and develops effective and efficient methods for processing students.Analyze Return to Title IV data and return funds to the appropriate state and/or federal agency or disburse funds to the students' accounts.Train colleagues on the whole Withdrawal ProcessProcess the Perkins Audit every 4 monthsQA other colleagues on student accounts in the Withdrawal ProcessProcess reports each week to stay within Compliance and to prevent QA findingsConduct UAT testing to ensure the Team is getting the correct workloadAttend conference calls weekly to ensure systems are working properly for student accountsProcess the Withdrawal Audit and perform any necessary workload that pertains to itMember of Process Improvement Team

Lisle, Illinois, Us

Review student accounts during their withdrawal/drop processIdentifies and processes students that are no longer enrolled in school.Performs the necessary account adjustments upon completing the federal regulation calculations and develops effective and efficient methods for processing students.Analyze Return to Title IV data and return funds to the appropriate state and/or federal agency or disburse funds to the students' accounts.Train colleagues on the whole Withdrawal ProcessProcess the Perkins Audit every 4 monthsQA other colleagues on student accounts in the Withdrawal ProcessProcess reports each week to stay within Compliance and to prevent QA findingsConduct UAT testing to ensure the Team is getting the correct workloadAttend conference calls weekly to ensure systems are working properly for student accountsProcess the Withdrawal Audit and perform any necessary workload that pertains to it

Lisle, Illinois, Us

Reviewed student accounts during their withdrawal/drop processIdentified the necessary account adjustments upon completing the federal regulation calculations and developed effective and efficient methods for processing students.Analyzed Return to Title IV data and return funds to the appropriate state and/or federal agencyTrained colleagues on Perkins loan counseling, as well as finding new processes to review accounts to lessen findings in our Audit.Processed the Perkins Audit every 4 monthsQA'd other colleagues on student accounts in the Withdrawal ProcessMentored other colleaguesProcessed reports each week to stay within Compliance and to prevent QA findingsMember of the Colleague Improvement Committee

Lisle, Illinois, Us

Reviewed student accounts during their withdrawal/drop processIdentified and processed students that are no longer enrolled in school.Performed the necessary account adjustments upon completing the federal regulation calculations and developed effective and efficient methods for processing students.Analyzed Return to Title IV data and return funds to the appropriate state and/or federal agency or disbursed funds to the students' accounts.Trained colleagues on Perkins loan counseling, as well as finding new processes to review accounts to lessen findings in our Audit.Taken off our Internal Quality Assurance within two months of obtaining position instead of a year.Member of the Colleague Improvement Committee

Lisle, Illinois, Us

Approved or denied student payment methodsCalculated tuition bills taking into account various payment meansAttached financial documents to be tracked with student accountsAwarded and applied student loans from private financial institutionsAssisted Financial Aid with resolving inaccuracies found in student financial recordsCoached fellow processors and new hires on policies and proceduresSuccessfully meet and exceeded multiple deadlines for tasks throughout the daySelected by manager to test-run upgraded student records systems before company-wide rolloutSelected by directors to serve in an auditing project before a strict deadlineServed as point of contact for team in managers absence

Assembled and attached all necessary items (spine labels, barcodes, pockets, mylar, kapco, etc.) to books in a timely mannerCompleted special projects such as resolving order inaccuracies and expediting priority orders as assigned

Olean, Ny, Us

Answered a busy multi-line phoneInterfaced with job seekers who would call in and inquire about current job opportunitiesScreened on-line applications, contacted qualified applicants, conducted phone interviews, and scheduled in-person interviews for those who met company standardsMaintained office calendar, scheduling high-volume interviews and various training sessionsManaged and maintained all applications and new hire paperworkTracked and subsequently posted daily recruitment totals via memo to national headquartersTrained all new receptionists hired for local Vector branchesReviewed and approved or denied timesheets and sales logs for the marketing teamFacilitated conference calls and ran workshops with Division Recruiter

Bachelors, English

Masters Of Business Administration