Responsible for planning, organizing, developing and implementing a comprehensive program to provide effective services to the employer community, emphasizing the highest level of customer service and achieving agreed-upon goals for Hillsborough County. This position serves as a leader for the Economic Development Corporation requiring strategic planning, policy development, and program oversight duties.

Provide Public Safety and First Responder customers reliable and dependable telecommunication services.

Expert overseeing and conducting business economic development activities and analysis while providing Florida businesses with access to trained workforce. Expert developing employment service plans for new and existing business in Florida. Analyze competitive labor market strategies through analysis of business market and/or gross market revenue trends. Providing leadership on community “grass roots” processes and developing relationships with business and service groups.

Expert overseeing and conducting regulatory and compliance activities while leading planning efforts at several federal and state government agencies. Strong skills assessing business policy practices and communicating service benefits to government and industry groups. Strong skills developing risk analysis and strategic business assessments. Leadership on internal policy assessment processes and reporting for senior executives and external business groups.Professional evaluating business information gathered from multiple sources, reconcile conflicts, distilling high-level information into details and defining complex capabilities to a general understanding to create compliance processes, business documentation and public policy position statements. Proactively communicate and collaborate with internal customers (i.e. sales, consumer, market communications, systems engineering, and documentation/training) to create regulatory compliance documents and industry communications. Deliver the following artifacts as needed: business rules, workflows, use cases, public policy assessments and risk assessments. Knowledgeable of program/benefit process flows, database and system design to meet regulatory requirements, consumer protection, and product requirements. Expert skills in gathering requirements, document analysis, focus group, interface analysis, interviews and conducting workshops. Strong analytical and research skills along with MS Excel, Outlook and Word skills. Developed and managed reporting associated with business metrics for implementation of new business requirements and meeting regulatory compliance guidelines. Strong experience in the area of business development, regulatory compliance and public policy to support company marketing and sales solutions; highly experienced in public presentations at regulatory agencies and before elected officials. Managed (Treasurer) employee-sponsored political action committee (PAC).

Lead decision support related to new product development; supporting Sales, Marketing and Business Development executives. Create marketing plans develop business cases associated with new product introductions. Develop business reporting databases (SQL and Microsoft Office Suite) for measuring market and service performance. Create regulatory policies. Advise customers on trends in the marketplace. Develop long term strategic plans, market segment plans and present recommendations to internal and external audiences.

Managed new product introductions, community relationships, day-to-day marketing of services for both external, client-related projects and internal, company-driven activities, reporting to the State Vice President. Our sales and marketing efforts were very successful, for example:• Managed the product launch of xDSL in North Dakota; increased Internet Service Provider (ISP) sales 20%.• Founder Co-Chair of Information Technology Council of North Dakota (www.itcnd.org )• Managed community relations including memberships with key local chambers of commerce and economic development organizations and media relations. • Created and approved proposals, press releases, media advertising, multimedia sales presentations and other marketing support vehicles.• Managed third-party and special interest relationships.• Support sales organization by providing access to State leaders.

Lead contact and project lead on state public safety and state network development. US WEST was a Fortune 500 organization, we assessed hundreds of bills; issues range from E911, state networks in rural areas, to core business development opportunities. Conducted policy development and prepared legislative assessments for lobbyists. Create legislative activity reports for corporate leaders and consultants. This process saved the company significant dollars each year. Administrator for the employee sponsored PAC.