Onboarding Project Manager
• Coordinated with Product & Engineering teams to provide customers with a seamless transition onto Hummingbird, our self-storage platform. Applied software implementation & project management skills to onboard 25+ businesses per month• Leveraged PM tools (JIRA, Monday.com, Confluence) along with best practices to track & manage projects, improving resource utilization by 60%• Identified enhancement opportunities within Onboarding & Customer Success, collaborating internally while contributing to a 90% satisfaction rate & a 30% increase in customer retention