Business Process and NetSuite IT consulting supporting ERP and Project processes

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Operations Leader for NetGrowth Partners: NetSuite ERP, Financials and eCommerceNetGrowth Partners is a NetSuite Reseller providing professional services for NetSuite implementation and Long Term Support using the #1 cloud based ERP & eCommerce applicationWe specialize in alignment of business processes to client strategic business plans, objectives and metrics, reinforced through NetSuite cloud based ERP and eCommerce toolsLet us provide a no cost assessment of your current NetSuite or other financial management applications to see where you may improve your business effectiveness and bottom line• Product profitability by Sales Channel• Customer Support cost to serve and customer loyalty optimization• Renewal rate optimization• Target marketing and sales effectiveness • Reconciliation of eCommerce Settlement reporting• Inventory profitability

Working with client executives to define "to be" business model and implementing a phased in cost effective solution. Rule #1 minimize customization, and Rule #2 always starting at the core of NetSuite (Real Time Financials) and building out through Supply Chain, Sales, eCommerce, Customer Support, and Marketing.

Reporting to the VP of Global Sales and Director of Sales Operations as GSO Leader, Sales Tools and Metrics Manager (2008-2012): Managed a team of business project managers in close coordination with functional business leaders and the Information Systems organization for Oracle CRM and SAP ERP.• Implemented global Customer Master data standards, data stewardship team and daily dashboard metrics for the integrated Oracle CRM and SAP ERP supporting over 10,000 combined users assure accurate customer transactions and business reporting. • Implemented global Product Master strategy, data standards and weekly dashboard metrics supporting global configuration tools, pricing and quotations for $1.8B in orders.• Global Installed Base of 35,000 systems in Oracle CRM continuously updated via new system implementations, ongoing service support and multi-million marketing led sales campaigns.• Global Analytics capability supporting 900 users aggregating data from Oracle CRM and SAP ERP for Business Intelligence, Forecasting, Profitability Analysis, Competitive Intelligence, Incentive Compensation, and Global Approval Process.Reporting to the CIO as IT Business Partner and subsequently VP Global Sales & Director Global Sales Operations as Sales Operations Business Process Manager respectively (2006-2010): Led a 10 person team and consultants to in end-to-end business process analysis using six-Sigma tools to develop requirements and implement a comprehensive set of estimating, quote and proposal tools supporting $1.8B annually in projects, parts and service orders. • $6M investment in Product & Labor Configuration and Quoting drove 5% margin improvement • 99% master agreement accuracy of terms & conditions, product, price, and discounts.• Program Manager accountable for multiple program activities enabling new functionality for the business including schedule, budget, communications, training and coaching of key personnel across various countries and cultures.

Reporting to the CIO as IT Business Partner and subsequently Director Global Sales Operations as Sales Operations Program Manager respectively (2006-2012): Led end-to-end business process analysis using Six-Sigma tools, developed business case and achieved business executive signoff. Launched program while in IT through initial milestones then guided team through completion while in sales operations:• $5M Standard Price Management tool using PROS software application consolidated over 30 Marketing, Finance and Supply Chain databases / processes. • $8M annual incremental margin through improved customer quotations and centralized real time management of global list prices• SAP transaction accuracy 20% improvement while enabling global inter-company tax strategy. Reporting to the CIO, as IT Business Partner (2006-2007): Led end-to-end business process analysis and developed business case, business executive signoff and led to successful usage by executive team: • $0.5M investment for incorporation of 90+ separate Corrective Action processes into a single global Voice of the Customer and internal Quality Management System• Program Manager for global process alignment and supporting integrated information system.• Implementation also supported a global Facility Audit Tracking System with usage and KPIs spanning 100 countries. • Resulted in the aggregate and detailed real time global visibility to customer and internal issues. • Key to success was the business process integration of Customer, Quality, Operations and Account Management processes and integrated business metrics ensuring timely response.

Reporting to the Directors of Global Sales Operations for Honeywell Aerospace (1999-2003) and Honeywell Process Solutions (2003-2006) as CRM Program Manager:• Received leadership awards from both businesses in recognition for customer relationship management strategy, business case, financial approval, global deployment, training and business intelligence analytics supporting 8,000 users. • Multi-year cumulative $10M investment in two separate CRM implementations provided dynamic 360-degree customer views integrating sales planning, forecasting, proposals, quotations, orders, operational planning, voice of the customer and corrective action processes … including a global installed base.

Reporting to Director of Sales for AlliedSignal Aerospace as Sales Manager to GE Engines, Allison engines and USAF Research Labs (1992-1995): • Received Multi-business strategy recognition for the sales team winning the Boeing 737 CFM56 Turbine Engine Controls, Starter and High Pressure Valves portfolio at GE Engines and spin off to wins for High Pressure fast reaction Valves in LM series gas turbines. • Coordinated efforts across three business units assuring timely information flow and strategy implementation.• The initiative resulted in over $1B in orders and a 66% increase in annual assigned customer orders from $60M to $100M.• Won major airframe subsystems program with USAF supporting Boeing, Lockheed, and MDA. Forerunner to integrated energy management systems being deployed in military and business jet applications.

Reporting to Director of Programs and Marketing at Bendix Engine Controls as Program Manager (1990-1992):• Program Manager for GE CFE738 FADEC Engine Controls • Program Manager for Bendix engine controls on Allison Engines Model 250 and T56 engines.• Reporting to Director of Microwave Products at GE Aerospace as Program Manager (1986 – 1989):• Received management recognition for developing “Cost by Reference” process for bid management based on extensive labor and materials actuals database as well as engineering complexity.• Won two major microwave receiver programs ($10M and $50M respectively) and led product development as Program Manager.