Derrick Santos Email & Phone Number

Results driven information technology and digital media professional with over 20 years’ experience in a challenging, competitive, and customer-oriented market. Seeking a challenging employment opportunity that will utilize and enhance my existing skill set, while further developing my knowledge in a progressive and dynamic environment. Technical & general expertise includes:Skills: Desktop Troubleshooting/Support; Hardware/Software Installation; Project Management; Training & Instruction; Budget/Time Management; iPhone & Mobile Device SupportStrengths: Ability to learn quickly; Ability to work under pressure; Attention to detail; Clear communication; Collaboration & teamwork; Customer service oriented; End user support; Patience; Prioritizing; Problem solving; Scheduling; Troubleshooting; Working independentlyMultimedia: Video editing; Photography; Graphic design; Web design; Content management systems; Social mediaNetworking: TCP/IP, DHCP, NAT, DNS; WAN/LAN Support; Network Administration; Routers & Switches, VPN; CradlePoint Mobile Routers; Network Troubleshooting/Repairs; IIS/Apache Web Servers, FTP; Microsoft Active Directory; Data/Voice CablingOperating Systems: Windows XP/7/8/8.1/10; Windows Server 2000 to 2012; Mac OSX; Basic Knowledge Linux/UNIXSoftware: SQL Server 2005 to 2012; Exchange 2003 to 2013; Microsoft Office Suite & 365; MySQL/PHP; Adobe Photoshop, Premiere, After Effects & Acrobat; Symantec Ghost; Clarify Case Management; mComet Mobile Dispatch System; Joomla Web Content Management

Listed skills include Servers, Windows Server, Troubleshooting, Social Media, and 35 others.