With a foundation in psychology from Colorado Christian University and a technical background from Southern Technical College, my professional journey includes roles as a Technical Support Representative at Kelly Connect and a Customer Service Representative at Amazon. Specializing in computer hardware troubleshooting and operating systems, particularly Windows, I've honed competencies in IT problem-solving and client relations, ensuring customer satisfaction and technical efficiency. These experiences have shaped my ability to understand and address diverse user needs, leveraging my educational insights to provide empathetic and effective support.