Elevated customer loyalty by using strong communication abilities to resolve customer problems.Customized training strategies based on individual barista knowledge, experience and strengths.Learned new drinks and procedures first, and instructed all team members on how to properly complete each.Recommended products based on solid understanding of individual customer needs and preferences.Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.Learned every menu item's preparation and numerous off-label drinks to meet customer needs.Pleasantly interacted with customers during hectic periods to promote fun, positive environment.Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.Explained beverage preparation and offered samples to help customers choose ideal items.Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.Promoted additional items with beverages, increasing store sales.Taught proper procedures and strategies for success to new employees.Handled cash and processed payments accurately to avoid errors.Complied with standards for merchandising, stocking and storing product.Engendered customer loyalty by remembering personal preferences and allergy information.Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.Cleaned counters, machines, utensils and seating areas daily.Maintained regular and consistent attendance and punctuality.Made and served brand-specific café beverages with focus on speed, quality and consistency.