Danielle Juneau Email & Phone Number

Denmark

Copenhagen, Capital Region Of Denmark, Denmark

As a member of the UXR leadership team, I balanced high-impact client work with direct team coaching and upskilling. As a strategic client partner, I conducted mixed methods research to support thoughtful and data-backed recommendations for companies at all stages of product development. Clients spanned a range of industries including agriculture, health, financial services, media, and more.As a UXR leader, I mentored my research peers and elevated the research maturity of the organization as a whole. I provided company-wide training to democratize UX research methods including concept testing and usability testing. I also formalized the company's research ethics protocol which is now a key pillar of the UXR growth framework.

I led UX Research for the DIY Investing and Crypto arm of the business. We had a mission to create the most accessible and simple investing tools for Canadians. I empowered this team with deep knowledge about people's investing needs and strategic direction on how to apply this in product design and development decisions. Notably, I led research resulting in several innovative offerings including options trading and crypto staking functionality.

Toronto, Canada Area

I empowered our clients with the human insight they needed to act more confidently toward their goals. I acted as a strategic partner in the design process, applying my expertise in human-centred design to develop solutions that address real customer needs. Clients and projects spanned financial services, government/policy, smart technology, customer loyalty, non-profit - and more.

Toronto, Canada Area

My research focus at TWG is broad. - I conduct research at all phases of product development spanning foundational research for early-stage discovery projects through to post-launch optimization and testing. Key research methods include: depth interviews, task analysis, shop alongs, concept testing, usability testing, card sorts. - I am responsible for all stages of research work from developing an initial strategy through to delivering compelling and actionable findings- I work in highly collaborative, cross-functional teams to deliver product work that has been informed by user-centred design approaches. TWG is a world-class team of 100+ product managers, designers, and software engineers, located in downtown Toronto.

Toronto, Canada Area

I supported the course, CSC318: The Design of Interactive Computational Media. This course provides students with the foundations necessary for understanding and applying user-centred design to address real-world problems. As a TA in this course, I was responsible for supporting student project teams throughout the iterative design cycle. I evaluated and provided constructive feedback on deliverables at each step in the process, from the formulation of a research strategy to high-fidelity prototypes.

Toronto, Canada Area

As a UX Researcher for the CIBC digital team, I carried out the planning and execution of a diverse range of UX Research studies. I conducted research at all stages in the product development process, from early product strategy to post-launch testing, and synthesized findings into actionable insights that drove business strategy and product design decisions. I also worked to promote the value of UX Research within the organization. I facilitated hands-on workshops with product strategy teams to create personas, customer journey maps, product roadmaps, and user flows. As well, I championed an ongoing effort to include user research as part of the agile development cycle on our innovation teams.

I created an e-portfolio prototype along with a series of e-learning tools to support the project, "Bridging the 'Articulation of Skills' Gap through 'WatCV: Career and Competency ePortfolios." These will be implemented as educational tools for future undergraduate students in the creation of their own e-portfolios.

Master Of Digital Experience Innovation

Bachelor Of Knowledge Integration

Activities and Societies: Knowledge Integration Student Society, Varsity Cheerleading team-Collaborative Design Specialization -Dean's.