Dave Jurgens Email & Phone Number

Bentonville, Arkansas, Us

• Writes Walmart Commerce Platform Developer documentation, a REST API, GraphQL development platform to create iOS, Android, and web applications. Leads and writes cloud-based Developer documentation for APIs and web technologies.• Edits, proofreads, and provides recommendations for Developer documentation written in Markdown on GitHub. Coaches, mentors, and leads team members in a collaborative environment.• Creates key metric monthly reports for Walmart Executive Management on the state of business operations. Manages teams with multiple stakeholders across a variety of product areas.• Experienced with and passionate about promoting change and continual improvement.

Walpole, Massachusetts, Us

• Managed the Technical Writing department in accordance with organizational policies and goals. Coached, mentored, and lead team members in a collaborative environment.• Created and maintained a detailed program and roadmap to identify resource requirements that mapped to larger team goals, task owners, milestones, and dependencies. Lead and wrote cloud-based developer documentation on APIs and web technologies.• Set guidelines for standard procedures for producing documents, established documentation schedules, and served as the editing point for final documents. Managed teams with multiple stakeholders across a variety of product areas.• Responsible for creating documents with technical information supplied by the technical staff. Ensured documents were consistent with formats and standards. Experienced with and passion at promoting change and continual improvement.

San Jose, California, Us

• Created and managed the Disaster Recovery team project. Authored checklists and documentation templates, oversaw Project Management plans, ensured DR testing met deadlines. Using my strong writing skills, I was able to take complex information and made it easily consumable for a non-technical audience without relying on technical jargon to explain what was being said. • Managed the documentation procedures library for the Development team, Member Services team, and Network team, wrote about programming and network issues. I acted as the link between Network Engineers, DevOps, Compliance, and Business Executives, collaborating effectively with internal partners to independently manage a variety of interests.• Created an online Knowledge Base solution for Member Services. With my ability to readily learn and assimilate new technical information, I was able to quickly defuse new technical challenges and explain it through writing while juggling various different projects. • Compiled a monthly metric presentation to the KeyPoint board on the state of business operations. Being knowledgeable about the industry with 20 years of IT experience enabled me to get up to speed quickly to produce content on a variety of subjects.

San Jose, Ca, Us

• Managed and created API business and system documentation about Kubernetes procedures, user manuals, system operation, and recovery instructions. • Participated in Cloud design sessions, proofread and edited documents, formatted, and published information about new tools, systems, and materials. • Authored Disaster Recovery documents that satisfied Federal Financial Institutions Examination Council (FFIEC) Information Technology Examination regulations for auditors. • Utilized ingenuity in the preparation of documents in an organized, consistent, professional manner that was compliant with regulatory guidelines about the development of systems and system documents.

San Francisco, Ca, Us

• Developed software documentation for the IT team at the Department of Technology. • Created training guides, procedures, workflows, and diagrams for Network Engineers and Software Programmers.• Researched, designed, and developed best practices for internal IT technical documentation.

San Francisco, Ca, Us

• Created and maintained run books for software applications. Developed build procedures, application standards, and procedures in software, services, and hardware for the Information Services Infrastructure and Architecture teams. • Wrote audit documentation that complied with deadlines to meet FDIC and Internal Audit requirements that adhered to IT baseline configuration and secure coding standards. • Oversaw the Information Service IT policies approved by the First Republic Bank IT Steering Committee executive board. • Provided documentation support for Incident, Problem, and Change tickets for Service Now and Splunk to alert the L1 Operations team and Help Desk.

San Francisco, California, Us

• Managed Investor Group procedures for Institutional, Banking, Retail Investor Services (RIS), Lending Club Advisors (LCA), Trading, Compliance, and Platform Balance. • Authored the Loan Order Placement policy, a high visibility, due diligence document on the fair, timely, and controlled allocation of investor loans. • Wrote detailed Compliance procedures for Know Your Customer and Office of Foreign Assets Controls (OFAC) to meet auditor deadlines. • Created the process for legal approval of all Investor Group procedures. • Worked on Agile queues to deliver content and Scrum deadlines.• Diagrammed workflow controls for investor onboarding, account maintenance, and due diligence.

San Francisco, California, Us

• Created and maintained financial technology regulatory reporting documentation for Federal Financial Institution Examination Council (FFIEC) 101 and FR Y 14Q (BASEL and Dodd-Frank regulations). • Authored Information Technology General Control (ITGC) Sarbanes Oxley (SOX) reporting documentation.• Diagrammed data flows for FFIEC and SOX regulatory reporting. • Conducted SQL Oracle database Quality Assurance (QA) testing.

Westlake, Texas, Us

• Authored Schwab’s Finance Technology documentation on TM1 IBM Cognos, the universal financial system of record for Schwab and its business partners. • Was responsible for CP3 documentation, a business process that improved the technology capabilities at Schwab, and Data Governance, a practice that ensured high standards of data quality.• Assisted in the development of online training modules for Financial Technology. • Worked directly with the head of Finance Technology and authored the PlanIt Leadership presentation, a monthly status update about technology for senior business leaders.

Chicago, Illinois, Us

• After one week of being hired, worked directly with Regional Banking Group Head Andy Harmening and authored the Bank of the West Quarterly Recap Presentation to all of the Bank’s 700 Branch Managers. • Was responsible for the launch of several new Bank of the West products such as Easy Checking, Student Checking, Contact Centers Outbound Sales Program, and Business Check Recovery Services. • Developed more efficient methods for RBG Communications to deal with workflow from RBG Compliance and RBG Operations. • Wrote new regulatory initiatives such as the Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act and FDIC Overdraft Guidance (FOG) for the Regional Banking Group Manual.

Minneapolis, Mn, Us

• Promoted to Department Manager after 12 months.• Wrote the procedures for the Property Tax and Accounting departments.• Led the transition team during company restructuring.• Trained employees on procedures in Marshall, MN, and Larkspur, CA locations.• Created a compliance dashboard to reduce all tax payables from 90 to 0 days outstanding.• Turned around a 6-month backlog of $500k of receivables on time with no penalty or interest charges.

Minneapolis, Mn, Us

• Led the transition team and converted the US Bank database from Dbase to Crystal Reports. • Created Crystal Report extracts that were used as the company standard for report generation.• Improved sales and customer service efforts to make an accurate point of contact process in the company database.

Us

- Developed comprehensive financial models to initiate coverage on large and mid-cap companies. - Conducted channel checks to determine sales trends and gain relevant and insightful information to predict quarterly performance.- Participated in the preparation and writing of initiations and research reports.

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Charlotte, Nc, Us

Certificate, Certified Transformation Champion Programme

Continuing Education, Finance

Bachelor Of Arts, History

Certificate, Paralegal