Senior role in a support and consulting MSP. Daily responsibilities include project proposal/implementation, client consultation/alignment, and incident resolution. Notable Technical work:- Deployed Firewalls including, SDWan, ZTNA, SAML authentication, security posturing, and traffic inspection/filtering - Fortinet infrastructure review, consultation, and installation for national companies- Migrated Email from on-premise and hosted solutions to Cloud based email- Migrated file servers and environments to Sharepoint/OneDrive- Client consultation and business planning for compliance, budgeting, and major projects.(Office moves, migration to cloud services, Line of Business software migrations)- Major Microsoft Server and environment projects including upgrades, new installations, and migrations to data-centers, - Disaster recovery for environmentsNotable MSP specific work: - CW Manage PSA service review and delivery. (Boards, Agreements, Integrations) - Standardization and alignment of client solutions - Prospective and existing client lead technical resource - Project Management, Planning, and implementation - Implementation and management of Auvik, Liongard, Immy.Bot, NinjaRMM, Brightgauge, FortiIAM, ScreenConnect, Microsoft Lighthouse, CIPP, Redstor, Datto BCDR/SaaS/Endpoint BackupFrequently supported IT solutions: Windows Server, Entra/Azure AD, Office 365(Exchange, Identity, Defender, Security, Compliance, Advanced Threat Protection) Fortinet, Sophos, Netgear, ESXi/VMware, Datto, KnowBe4, Wasabi, Duo, StorageCraft, G Suite, Lenovo, Dell and IntelFrequently managed MSP Solutions: Connectwise Manage PSA, IT Glue, NinjaRmm, Datto, Brightgauge, Immy.bot, Liongard, Auvik, Sophos, CW connect, ScalePad, SaasAlerts, Redstor

Fast paced environment where Network Engineers are expected to design/implement/support servers, firewalls, backup solutions, network infrastructure, email solutions and applications.Frequently supported solutions: Windows Server, Cisco, Sonicwall, ESXi/VMware, Datto, Replibit, Office 365, G Suite, OpenDNS, Ubiquiti, HP and Dell

Migrated users from Persistent Disk VMs hosted on-site to Floating Pools utilizing Persona management at a centrally hosted datacenter Performed a successful migration from Office 2007 to Office 2013, including a beta testing group, project presentations, and utilization of ThinApps Support a 300 user VDI utilizing VSphere, Horizon View 5.5, VCops Redesigned and implemented print services utilizing ThinPrintIntroduced and implemented a Ticketing system(Web Helpdesk)

Hardware and software technical support to students, administrators, faculty and staff Upgrading, maintaining and protecting equipment that is designed for use by students, administrators, faculty and staff Supporting file and print services, complex network connectivity services and update services Performing repair and resolution of customer problems within service level agreement thresholds. Assisting users with developing understanding of self-service capabilities and convenience to resolve issues independently

Student Manager of the ResNet Helpdesk at La Salle University - Scheduling and management of 30+ student workers - Responsible for graphic design of flyers, posters, announcements - Senior tech for hardware and software diagnosis, ordering and repair - Responsible for top tier phone support and helpdesk incidents - Provide overall management of the residential computer operations and residential student support systems. - Research, install, and maintain necessary residential hardware and software. - Advertise and promote the “ResNet” program. - Recruit, hire, train, supervise, schedule, and evaluate the student staff that covers End User Support. - Provide educational instruction for students regarding residential network use, responsibilities, and application software. - Ensure compliance with copyright enforcement as per La Salle University’s EUP. - Maintain and update all student technology related university webpages with Word Press. - Assist LAN administrators in the operation, installation and troubleshooting of the student wireless networks.

General Helpdesk Tech