• Achieved the highest sales figures in 2022 and 2023, leading to generating the highest total profits for both years. • Employed consultative sales techniques to collaborate effectively with clients, ensuring tailored solutions for their automotive needs. • Successfully managed pricing negotiations, adeptly presenting the advantages of leasing, financing, and cash purchases.• Excelled in setting clear expectations for Finance & Insurance (F&I) processes, explaining the benefits of products such as extended warranties and maintenance packages. • Maintained an above-dealership-average Customer Satisfaction Index (CSI) score within the sales team, enhancing the customer appreciation through personalized handwritten thank-you letters• Proven dedication to building lasting client relationships through proactive post-purchase follow-ups, leading to increased repeat business and client referrals.

• Delivered an outstanding customer journey that combined entertainment and education, ensuring a memorable and enriching experience for clients.• Assumed comprehensive responsibility for the customer experience, overseeing it from the point of order placement to final vehicle delivery, ensuring seamless transitions and client satisfaction at every stage.• Personally facilitated vehicle deliveries to clients, overseeing the completion of all legal contracts including vehicle registration, finance agreements, and associated documentation, guaranteeing a smooth and hassle-free process for customers.• Conducted thorough research and utilized marketing databases to compile targeted lists for regional events, effectively enhancing the dealership's outreach and community engagement efforts.

• Assisted Merchandisers and Lead Merchandisers in supplier communications and stock order placements.• Placed orders for new stock with suppliers, managed redistribution of current stock within the warehouse network, and coordinated the disposal of obsolete stock.• Created daily sales and inventory reports to identify trends, and distributed findings to team members.• Developed and maintained relationships with suppliers, ranging from multinational corporations to local businesses.• Monitored stock levels and followed up on temporarily unavailable products to ensure timely restocking and availability.

• Handled inbound calls for dealerships owned by the Zagame Automotive Group, primarily addressing sales and service inquiries.• Managed sales inquiries by either transferring calls to sales executives or taking messages and following up when executives were available. For service inquiries, booked vehicle appointments or transferred calls to service advisors for specific issues.• Generated reports for customers with upcoming or overdue vehicle services.

• Facilitated the seamless collection of new vehicles for our consumer network by coordinating complimentary 7-day insurance setup.• Educated customers on the advantages of our annual insurance policy.• Assumed leadership as the primary advisor for a national campaign, fostering collaboration among our retail network, underwriters, and marketing team.• Spearheaded training initiatives for all team members, overseeing consumer engagement and providing comprehensive campaign reports to management.

• Managed boutique sales operations, processing orders from the Mercedes-Benz Group, ensuring timely collection and payment processing.• Coordinated with dealerships to handle payments of Mercedes-Benz gift cards, overseeing account reconciliation.• Oversaw inventory management by handling obsolete stock and organizing disposal through trade networks or staff sales.• Maintained accuracy in our automated crediting system, promptly resolving any errors.• Generated comprehensive reports for management on accessory sales performance and inventory levels.• Provided support to the retail network by addressing product queries and stock availability concerns.• Ensured the accuracy and currency of sales information in Mercedes-Benz Accessories marketing materials through meticulous proofreading.

• Compiled departmental data and organized filing systems to support for government audits.• Generated reports from our database detailing assessor visits, learners' start dates, and completion dates to ensure timely apprenticeship completions.• Supported the recruitment of over 175 apprentices across England for Mercedes-Benz.• Gathered feedback from training courses to identify trends in participant responses.• Managed and analyzed equality and diversity statistics to track application trends.