Analyst working on a few projects to push for successful rollouts. Contract position for TekSystems.

Document 'as is process' for beginning strategic steps of building Program Management Office (PMO) templates for process including project, lights on projects, infrastructure projects.Elicited processes and documentation from several business units creating high level process flows and swim lanes diagrams to present to PMO office as starting point for all Business Unit to follow for Elevance Health Software Development Life Cycle.

Working as a part of the product team to push the Case Management, Provider Management and Service Logging; analysis, documenting, validating sprints, user stories, change management and testing system through End to End testing to production.Help simplify and document testing processes, security, user roles and quality assurance processes.Using DevOps once able to reproduce documented issues, and user stories if the business rules changed with the processes and understanding of the system under development

Documentation for Business Process Analysis (BPA) consisting of higher level process diagrams and descriptions. Working on the Request for Proposals (RFP) for new case management system and new Claims Payment System and Fiscal System. Working with stakeholders to understand existing business processes and documenting proposed new business processes based on research of possible solution sets and understanding of current technologies.Delivered Business Process Analysis documentation and process maps.Collaborated and approved Design Documents for Alliance Enterprise Aware Records Management (COTS) VR case/records management system.Using Alliance Enterprise Aware Records Management (COTS) software, created and maintained business process, list of values for dropdowns, data conflict resolution during data migration process including multiple progression of the extract, translate and load (ETL) process.Worked with the business team to improve the proposed system(s) to effectively and efficiently work for the State of Indiana VR employees.Completed verification of requirements traceability matrix (RTM) to the proposed system solution.Reviewed change request documentation and completed documentation if needed.Reviewed, updated test scripts including managing the support process of tickets and releases. Collaborated with project management to create the Request for Proposal (RFP) and the State’s response to the RFP.

Night grocery clerk, including stocking shelves, returning damaged items, keeping back stock organized, and interacting with team and customers.

Implementation a new service lifecycle management solution for Stanley Security Solutions. This solution included a mobile workforce, service, customer, and future growth into asset and logistics managements. The role is one of several positions without any order or ranking for Stanley Security Solutions eServices application. Provide analysis of existing eServices application, which is a customer facing web application. eServices provides clients with information regarding their accounts, protected locations and services. This java based application provides a user friendly application for our customers. Providing them with useful data to make informed choices regarding security and protection.Testing, analysis, mentoring, project management, quality assurance, source system interaction and customer contact, all are within my points of reach. The application is being upgraded to a .Net platform and utilizing a newly created data warehouse.

Responsible for integration with Indiana Department of Technology to help manage the mobile devices used by Indiana Department of Child Services. Update service records and understand mobile contracts and solutions of service provides.Contact users directly to ensure delivery of mobile devices. Provide simple steps to allow the user to maximize the use of the device. Received broken and end of contract devices to return to service providers. Use existing portal with services provides to upgrade, update or deactivate mobile devices.

Learned a new career option and tested to become EPA Universal certificated for Type I, II, III for handling A/C and other refrigerants. Customer focused solution and maintenance expert. Responsible for direct customer contact while providing serve for their heating and cooling system(s). Provide diagnostic information to senior technicians when issue was more complicated than information provided by the customer. Using information provided from senior technicians provide a solution or recommend solution(s). Learn solutions on the fly when issues presented a different issue than what training taught. Provide information regarding maintenance packages for the homeowner to purchase for the heating and cooling systems. Provide insight to simple tasks which to increase the heating and cooling system. Responsible for safe driving record, company van, tools, heating and cooling system parts and supplies and communicating with technicians and dispatch. Learned OHSA techniques and steps regarding using Oxygen and Acetylene torch while working around an HVAC system.

Tested patient billing applications,Documented test results.Verified requirements for modification of billing applications.Interacted with end users of the system to enhance understanding of changes.

Contract position for HP at the Indiana XIX project. Provide testing documentation for existing system modifications related to the MMIS system.

Worked for client, Conseco, completing short one month projects interfacing with different people and systems. Producing requirement documents to company standards for development and testing teams.

Re-engineers business operations to improve business results and operational effectiveness. Evaluates complex business requirements and models data and / or system requirements. Analyzes and documents complex business problems. Develops and implements business testing strategies. Coordinates upgrades and rollouts of larger more complex projects. Leads projects or sub-projects.

Documents and evaluates business requirements and models data and / or system requirements. Analyzes and documents complex business problems.

* Participated in the development of automated systems to support large scale public assistance projects including:- The State of California, California Statewide Automated Welfare System (SAWS) Consortium-IV (C-IV), andThe State of Colorado, Colorado Benefit Management System (CBMS), and The State of Texas, Texas Integrated Eligibility Redesign System (TIERS).* Successfully analyzed system requirements and developed solutions to improve the efficiency and effectiveness of business processes through innovative technology. * Established and tested computer systems using Rational software and custom built testing and tracking software.* Implemented technical strategies to resolve system related issues and defects.* Played a key role in the policy group and development of an effective system requirement process.

• Provided leadership in the design and development of the State of Michigan Automated Social Services Information and Support System (ASSIST).• Effectively planned and facilitated joint requirement validation (JRV) meetings to address project requirements, scheduling and outstanding issues.• Provided technical support in troubleshooting and resolving system defects.• Accurately documented system requirements and data dictionary.• Managed and directed all phases of system validation and problem report tracking.

Created work schedules, ordered supplies, mentored other lab assistants, helped professors with class exercises, assisted students with questions regarding computers and computing understanding.