Danial Khan Email & Phone Number

London Area, United Kingdom

Greenford, England, United Kingdom

• Managed the live chat experience; dealing with product knowledge, upselling, and managing and resolving customer issues.
• Worked closely with the procurement and quality team to prevent defected stock from going out and being removed from the product line, through investigating issues and resolving complaints.
• Solely managed new business accounts along with existing customer accounts when required, dealing with upselling our product range and managing bespoke requests.

London, England, United Kingdom

Manage first-line support queries, escalating issues, payment plans, billing payment disputes, website issue/sign-ups, renewing customers, escalating erroneous transfers, meter faults, change of tenancy changes etc.

Maidenhead

• Managed, dealt and resolved sim-only SMARTY customer’s queries within a competitive market through live chat and emails.
• Worked as a team to achieve record customer satisfaction, sales and profitability seeing growth triple in one year.
• Consistently the highest achiever in overall performance in the business within the first five months and company record 79.6 customer satisfaction during my mid-year reviews. Worked additional hours to help the team.
• Selected for setting up a call centre, supporting first and second line queries, raising Jira and RT tickets to escalation teams, training new and current agents, providing feedback and nurturing 60 plus agents.

Slough, United Kingdom

Interacting with BMW customers through web chat, email, telephone and social media platforms. Actively promote BMW and MINI brand and try to understand and advise customers based on their query, need and requirements.Generate leads for retailers, by sending brochures, booking test drives, promotion the products and get customers to buy through the online.

Uxbridge

• Managed and assigned claims to investigators and hands-on with investigating from start to finish.
• Worked directly with the stock team for replacement devices, updating customers, taking excess payments, creating invoices and general admin.
• The link between the repair centres and the customer.
• Offered a Claims Investigator role both in my second and third monthSubsequently, was promoted to assistant manager.
• Managed claim inbox by dealing and assigning claims and dealing with management escalations by offering support to two other call centres.

Acton

Rickmansworth

Making inbound / outbound calls. Working within the motor insurance industry, working directly for all the large brands directly. These consist of Mitsubishi, Jaguar Land Rover and many more.This involves selling policies, dealing with renewals, quotations and cancellations and any other advice customers may require.

Brentford

Involved in selling Landlord, Home and Businesses insurance to existing and new customers.Involving Selling to B2B + B2C sales to current previous and new customers which are acquired.

Brent

Administrative workResponding to incoming callsProviding support at open days and various events

Central London

Promoting the work of the charity by telephoneRecorded client details once a donation had been acceptedObserving Data Protection laws Responding to any queries as they arose

Southall, United Kingdom

Receiving new products into storeReplenishing parts and displaying within the relevant departments in storeResponding to customer enquiries Dealing with parts enquiriesChecking invoices and forwarding to the relevant departmentsUpdated website with new products and parts as they arrived

Ba Business And Marketing, Marketing, 2:1

A Levels

Business Studies - C Media Studies - D Travel and Tourism - C

Gcse, 8 A* - C (Including Maths And English)