Daniel Kahn Email & Phone Number

Chapel Hill, NC, US

North Carolina, United States

• Work with the development team on product improvements and testing
• Manage a high performing team of Account Management team members and Support Agents, establishing and driving monthly tracking sheets and performance delivery across essential metrics.
• Developing and delivering strategies to improve client experience, future growth and client retention.
• Partner with CXO and CLO to scope out new projects for client projects.
• Identifying opportunities for upsell potential by listening, understanding, and interpreting client needs.
• Serve as the escalation resource for Support Desk issues, coaching and mentoring the Support team and establishing Support Desk coverage and processes.

Durham NC

Responsible for leading a team of Support Agents, being the escalation person for Support Desk issues, coaching and mentoring the Support Team, and establishing support desk coverage and processes. They will adhere and fulfill all responsibilities of the Support Manager role properly. They will also support clients, either in pre-sales or post-sales.

Durham NC

As the Director of Simulation Engineering I am responsible for overseeing the design and creation of our studies, courses, and training modules. As the Director of Customer Support I ensure that the all customer issues are resolved, and handle escalated issues. Overall I solve all problems associated within the realms of simulation or support.

Design, develop, and maintain simulation exercises for doctors, patients, and clinical trials.

Inside account management for training in San Francisco. With a focus on zip code ranges 94102-94240, 94404-94499, and 94561-94599

Cary, NC

Inside training advisor with the territory of San Jose, CA with zip code ranges 94972-95035, and 95129-95192

Cary NC

Inside training advisor with the territory of San Jose, CA with zip code ranges 94972-95035, and 95129-95192

Windsor CT

Helped customers obtain the latest and greatest technologies. I focused on FL and CA. I worked with Avaya, Juniper, Red Hat, VM Ware, APC, Aruba Networks, Extreme Networks, F5, Forescout, Jabra, LifeSize, MaaS360, Meru Networks, Microsoft, Oracle, Plantronics, Polycom, Sonexis, Taske, Verint, Uptivity, Zeacom, Windstream, Vidyo, Burstpoint

Springfield, Massachusetts Area

Assisted customers with escalated issuesTrained, monitored, coached and developed team of 26 Escalation agentsTrained, monitored, coached and developed team of 14 Direct Banking agents

Springfield, Massachusetts Area

Took calls and answered banking questions in an incoming call center. Assisted with general questions to advanced problems.

Bachelor Of Business Administration, Business

Activities and Societies: I played baseball for the school, Intramural sports

Education record

Activities and Societies: Baseball and BasketballWon state championship in Basketball, Played baseball