Daniel Kanooni Email & Phone Number

Murrieta, Ca, Us

Menifee, California, United States

Corona, California, United States

Analyze distribution power poles via SPIDAcalc for Southern California Edison for telecommunication company contracts. Survey distribution poles in the field to acquire power line wire types, communication lines such as telco or CATV, attachment and wire heights, and any other type of attachments on the SCE poles. Process the request for application (RFA) forms as well as GO 95, 34-2s, and survey/planner maps. Utilize Geoview to acquire wind loading and existing wire type information as well as… Show more Analyze distribution power poles via SPIDAcalc for Southern California Edison for telecommunication company contracts. Survey distribution poles in the field to acquire power line wire types, communication lines such as telco or CATV, attachment and wire heights, and any other type of attachments on the SCE poles. Process the request for application (RFA) forms as well as GO 95, 34-2s, and survey/planner maps. Utilize Geoview to acquire wind loading and existing wire type information as well as SAP to gather information such as GLCs, pole type, year built, and space rented for telecoms Show less

Glendale, California, United States

Dedicated to providing customers with support for our field service management software ServiceTitan via phone, live chat, email, and screen-sharing via GoToAssist with a focus on customer satisfaction. Support our customers on revenue growth relating to marketing, memberships, advertisement, call booking and scheduling. Assist our customers in streamlining their operations with regards to dispatching, payroll, technician and office employee timesheets. Effectively utilize our support tools… Show more Dedicated to providing customers with support for our field service management software ServiceTitan via phone, live chat, email, and screen-sharing via GoToAssist with a focus on customer satisfaction. Support our customers on revenue growth relating to marketing, memberships, advertisement, call booking and scheduling. Assist our customers in streamlining their operations with regards to dispatching, payroll, technician and office employee timesheets. Effectively utilize our support tools such as Salesforce to efficiently deliver a world class customer service experience. Collaborate with different departments within the company, such as Sales, Accounting, and the Telecommunications team via Slack, Zoom, and Google Meets to provide superior quality technical support Show less

Greater Los Angeles Area

Responsible for reviewing invoices for services delivered, ensuring rates and schedules adhere to contract details. Analyzed contracts to ensure they are within appropriate guidelines and regulations. Identified early termination charges and notify customers with details. Collaborated with Provisioning teams to ensure correct quantities and services were ordered prior to being invoiced. Created credit/debit adjustments as needed. Audited billing services against Broadsoft to guarantee accuracy… Show more Responsible for reviewing invoices for services delivered, ensuring rates and schedules adhere to contract details. Analyzed contracts to ensure they are within appropriate guidelines and regulations. Identified early termination charges and notify customers with details. Collaborated with Provisioning teams to ensure correct quantities and services were ordered prior to being invoiced. Created credit/debit adjustments as needed. Audited billing services against Broadsoft to guarantee accuracy of invoices. Conducted Early Termination Fee research for customer contracts to determine if fees apply. Show less

Greater Los Angeles Area

Provided 1st- and 2nd-level technical support of TPx Managed Service products including phone, voice, and internet, collaborating with customers, vendors, internal departments and carriers to resolve issues. Remotely installed and set up customers managed phone systems, software, and features related to our Hosted PBX system and Cloud Provisioning portals and customer emulations. Tasked with migrating 35,000+ phone systems and end-users from our old managed service Hosted PBX platform to new… Show more Provided 1st- and 2nd-level technical support of TPx Managed Service products including phone, voice, and internet, collaborating with customers, vendors, internal departments and carriers to resolve issues. Remotely installed and set up customers managed phone systems, software, and features related to our Hosted PBX system and Cloud Provisioning portals and customer emulations. Tasked with migrating 35,000+ phone systems and end-users from our old managed service Hosted PBX platform to new Unified Communication (UCx) platform fulfilling company goal of creating the nation’s premier managed service provider. Show less

Greater Los Angeles Area

Provided professional customer service to customers nationwide via phone and email interactions, contributing to earning CUSTOMER magazine’s 2019 Contact Center Technology Award for delivering world-class customer experiences. Adhered to CPNI regulations to protect all Customers’ privacy rights. Processed order entry data and distribute orders with the Service Delivery department. Maintained data reports related to inbound calls and order creation backlog; processed order entry data, logged… Show more Provided professional customer service to customers nationwide via phone and email interactions, contributing to earning CUSTOMER magazine’s 2019 Contact Center Technology Award for delivering world-class customer experiences. Adhered to CPNI regulations to protect all Customers’ privacy rights. Processed order entry data and distribute orders with the Service Delivery department. Maintained data reports related to inbound calls and order creation backlog; processed order entry data, logged orders within 48 hours of receipt to increase efficiency, and collaborated with service teams on installations. Processed Voice and Data orders related to webhosting/DNS, loop/circuit replacement, voice features such as caller ID and remote call forwarding, IP addresses, internet connectivity, etc. Show less

Greater Los Angeles Area

Organized and assembled raw footage, highlighting moments aligned to customer goals and creating visually pleasing, informative stories based on one-on-one interviews, in-depth interviews and focus groups. Collaborated with CEO and Creative Directors in completing major projects for Facebook, Pinterest, and Adobe.

Woodland Hills, Ca

Worked closely with Recreation Coordinator and Recreation Supervisor to fulfill billing, office management, customer service and technical support duties around the office. Created customized digital content for youth programs, providing patrons with the most up-to-date information regarding programming and registration via the City Online Catalog and facilitating the office’s digital transformation.

Greater Los Angeles Area

Collected, analyzed and maintained visual data for all commercial real estate (CRE) property within California to provide accurate, complete listings for customers. Identified physical and general property description and data such as building address, type, number of stories, height and area; geocoded all researched information for CRE properties into company database. Utilized CRE property information from proprietary GIS program, CoStar Rover, to manipulate and analyze CRE data, providing… Show more Collected, analyzed and maintained visual data for all commercial real estate (CRE) property within California to provide accurate, complete listings for customers. Identified physical and general property description and data such as building address, type, number of stories, height and area; geocoded all researched information for CRE properties into company database. Utilized CRE property information from proprietary GIS program, CoStar Rover, to manipulate and analyze CRE data, providing data readouts to executives. Show less

Northridge, Ca

Aided and assisted Staff Cartographer with multiple assignments and projects. Exhibited superior time management skills in the completion of multiple “event poster” projects with Adobe Illustrator and Photoshop for multiple campus departments.

Sherman Oaks, Ca

Organized and helped maintain lists for previous free kidney screenings in Southern California. • Utilized Microsoft Excel to complete the 2011 list of volunteers, staff, and participants for the 2011 kidney screening. Phone calls to all the volunteers and participants notifying them of the future kidney screening.

Canoga Park, Ca

Assisted management to ensure staff consistently provided excellent customer service and informed customers about special promotions, magazine subscriptions, pre-purchases, used games, new items arriving and the video game trade-in program. Consistently outperformed on sales of Game Stop products such as Game Stop’s official magazine Game Informer and reservation’s for upcoming titles. Helped ensure that staff circulated throughout the store to assist customers quickly and positively with… Show more Assisted management to ensure staff consistently provided excellent customer service and informed customers about special promotions, magazine subscriptions, pre-purchases, used games, new items arriving and the video game trade-in program. Consistently outperformed on sales of Game Stop products such as Game Stop’s official magazine Game Informer and reservation’s for upcoming titles. Helped ensure that staff circulated throughout the store to assist customers quickly and positively with product selection and questions. Listened, comprehended, and responded to customer comments/questions in person or on the phone using available resources. Show less

Los Angeles, Ca

Organized corporate contracts, invoices, and records for Human Resources and Sales Department. Met project deadlines by filing and completing company-wide invoices, transactions, and contracts using the electronic invoice filing system.

Cashier in the purchase of materials used to build homes and other facilities. Involved in tallying inventory, sorting inventory, and aided in pickup of inventory from donors. Volunteered with on-site building of homes in Pacoima, CA. Organized inventory on in-store displays and aided with installation of multiple store products. Provide on-going resource information and support to affiliates, campus chapters, and Support Specialists on specific topic matters.