Deepak Bhatia Email & Phone Number

Victoria, British Columbia, Canada

Vancouver, Canada Area

Manage a portfolio of over 400 clients across BC, assessing their elevator needs and recommending upgrades and service contracts, thereby helping OTIS achieve business profits and increase market share. Million Dollar Club Award, 2017: Received an award for achieving million dollars+ sales in open work order category Significantly decreased the Account Receivables through effective negotiations and extensive follow ups: From 54% in 2016 to 13% in 2017 Review bid documents, estimate jobs, draft proposals, liaise with clients, vendors and suppliers to negotiate contracts Assess and analyze the financial risk in the maintenance business and implement strategies to not only minimize losses, but also to create partnerships that will result in long term business growth.

New Delhi, India

M B Enterprises is a trading company that deals in imported machinery and products.Provided advisory services in managing offshore clients’ relations, formulating and implementing strategies related to business transformation and marketing to enhance sales and increase market share• Re-designed the business model by incorporating B2B operations to leverage economies of scale and foster efficient utilization of resources (both human and material)• Revived the collection process by implementing a robust accounting process and differential pricing scheme based on payment terms – 50% decrease in account receivables in six months of implementation• Managed and coached the team of sales representatives to apply effective approaches to drive B2B and B2C sales across North India

Gurgaon, India

BA Continuum India Private LTD is a non-banking subsidiary of Bank of America, United States.Managed a team of customer service associates in the consumer claims process, fostering customer-centric operations to exceed delivery and service quality norms• Regained process stability by ensuring that all operational metrics are accomplished, thereby retaining the client’s business• Spearheaded several projects involving business migrations and continuous process improvements using Six Sigma tools

Gurgaon, India

BA Continuum India Private LTD is a non-banking subsidiary of Bank of America, United States.Managed training programs geared towards optimizing functional expertise and operational efficiency of customer service associates, and audited business processes to ensure compliance with the Bank’s policies• Partnered with operational leaders to perform manpower planning and assess associates’ training needs• Analyzed quality trends to identify process gaps and improvement opportunities, and implemented best practices or employed lean or six sigma principles to resolve them• Designed process maps on Microsoft Visio and ARIS for different business processes based on designated procedures outlined by Line of Business• Delivered constructive coaching and feedback to associates to ensure Critical to Quality (CTQ) targets are achieved in line with agreed Service Level Agreement (SLA)

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.57 / 4.33

Activities and Societies: VP - Academic Development Net Impact Chapter - SFU; Segal Graduate Case Club; SFU MBA Student AmbassadorThe.

Bachelor’S Degree, Accounting Honours, Business Administration/Commerce

Activities and Societies: Professional's Debating Society, Chess ClubGraduated with honors in accounting. The degree entailed courses that.