• Process new and existing customer orders and verify contracts accuracy• Provide sales team with quoting and system support• Ensure order revenue is accurately reflected for quota attainment and customer billing.• Confirm order details with customer

• Hired, trained, and managed office staff and researchers• Set up individual online client portals tailored to the client's specific needs • Educated clients on state and industry specific compliance • Planned and arranged business trips and vendor fairs• Wrote process documentation and created and maintained compliance policies.• Developed an online resource for sales staff that promoted more efficient quoting.• Audited vendor billing and vendor management• Prepared customer invoices, received and processed customer payments and reconciled accounts• Processed bi-weekly payroll and Human Resources functions and responsibilities.• Assisted with SalesForce design and implementation

• Quoted service solutions for sales• Member of the Sales Operations “help desk” for the Sales Organization and was responsible for fielding questions pertaining to systems, product and processes• New Employee Onboarding Program: assigned as the main point-of-contact to new employees to help with their transition to PAETEC

• Perform monthly audits• Compiled reports and provided support to other staff members• Generate sales leads• Follow policies and procedures as they pertain to client accounts• Process client payments• Read, comprehend and interpret complex written materials• Perform detailed work with accuracy• Exercise good judgment in safeguarding confidential and sensitive information and exercise diplomacy when dealing with people in sensitive situations• Operate computers and related software including MS Word, Excel, Access and Outlook• Establish and maintain effective working relationships with agencies, clients, employees and the general public• Communicate effectively, both orally and in writing• Possess a valid Iowa Driver’s License

• Complete accurate, timely entry of orders• Answer general inquiries regarding status, pricing, tracking, and bookings• Create reports and provide support to other staff members• Resolves customer and carrier complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management• Evaluate and recommend the best carrier for shipments• Complete all paperwork requirements for shipments• Schedule and confirm pickups with carriers• Confirm deliveries, and debug late shipments, including issues with shipments in transit• Maintain excellent relations with logistics companies and carriers• Communicate with customers as required to answer logistics-related questions and proactively resolve any issues that may arise• Ensure that logistics planning is effectively carried out to meet service and cost targets

Takes ownership of calls, investigates, researches and resolves various questions regarding insurance, credit, and payment status and provides appropriate responses via telephone, e-mail or written correspondence.Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.Retrieves pay-off information from the system, clearly communicates to the caller the amount and the steps required to complete the transactions and documents information in the system in accordance with procedures.Reviews customer history and, where appropriate and based on established policies and procedures, waives late charges, grants and processes retail extensions (including processing due date changes), grants and processes reasonable lease deferrals and makes payment arrangements within the limits of established guidelines.