Dayna Carr Email & Phone Number

Cedar Rapids, Iowa, United States

Cedar Rapids, Iowa, United States

• Process new and existing customer orders and verify contracts accuracy
• Provide sales team with quoting and system support
• Ensure order revenue is accurately reflected for quota attainment and customer billing.
• Confirm order details with customer

Cedar Rapids, Iowa

• Hired, trained, and managed office staff and researchers
• Set up individual online client portals tailored to the client's specific needs
• Educated clients on state and industry specific compliance
• Planned and arranged business trips and vendor fairs
• Wrote process documentation and created and maintained compliance policies.
• Developed an online resource for sales staff that promoted more efficient quoting.

• Quoted service solutions for sales
• Member of the Sales Operations “help desk” for the Sales Organization and was responsible for fielding questions pertaining to systems, product and processes
• New Employee Onboarding Program: assigned as the main point-of-contact to new employees to help with their transition to PAETEC

Cedar Rapids, IA

• Perform monthly audits
• Compiled reports and provided support to other staff members
• Generate sales leads
• Follow policies and procedures as they pertain to client accounts
• Process client payments
• Read, comprehend and interpret complex written materials

Cedar Rapids, Iowa Area

• Complete accurate, timely entry of orders
• Answer general inquiries regarding status, pricing, tracking, and bookings
• Create reports and provide support to other staff members
• Resolves customer and carrier complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Evaluate and recommend the best carrier for shipments
• Complete all paperwork requirements for shipments

Cedar Rapids, Iowa Area

Takes ownership of calls, investigates, researches and resolves various questions regarding insurance, credit, and payment status and provides appropriate responses via telephone, e-mail or written correspondence.Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.Retrieves pay-off information.