Daniel Donovan Email and Phone Number
11000 Optum Circle, Eden Prairie, MN
Daniel Donovan's Location
Boston, Massachusetts, United States, United States
Daniel Donovan's Contact Details
Daniel Donovan work email
- Valid
- Valid
- Valid
Daniel Donovan personal email
n/a
Daniel Donovan phone numbers
About Daniel Donovan
I am a self-motivated ServiceNow Developer with knowledge of ITSM/CSM best practices and ITIL methodologies. Grounded in over 15 years of technical expertise, ability to employ ServiceNow strategically by aligning the perspectives of the product team, business partners, and development while supporting the organization’s overall strategy.
Daniel Donovan Work Experience Details
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Senior Servicenow Engineering ManagerOptum Jun 2023 - PresentEden Prairie , Mn, UsManage team of Administrators, Developers, and Business System Analysts to design, develop, deploy, and maintain a high quality, functioning product for both internal and client facing audiences. Mentor engineering team members to assist in their development and remove obstacles to ensure they achieve results for the business. Partner with business leadership and users to manage and prioritize user stories to rapidly deliver value to customers and improve user experience. Ensure a stable and scalable environment by leading our Performance Testing initiative, including creating strategic and tactical documentation, as well as developing a project plan and coordinating efforts across teams to have tests created and run on a monthly basis. -
Senior Servicenow DeveloperOptum Mar 2022 - May 2023Eden Prairie , Mn, UsTrained and mentored junior developers and administrators, covering ServiceNow concepts, best practices, and peer review of code. Served as lead developer on client facing custom scoped applications and developed best practices around the use and movement of scoped applications. Enhanced service portal for incoming user base, including building new functionality based on business needs by modifying and creating custom widgets. Introduced Flow Designer into environment by creating multiple flows for catalog items and easily reusable approval subflows.
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Servicenow DeveloperOptum Sep 2019 - Feb 2022Eden Prairie , Mn, UsLead developer on multiple highly visible projects in customized CSM environment, including creating new data governance application and improving release management application. Use scheduled import sets and scripted transform maps to bring in PeopleSoft user data for over 300K records from data mart. Create and script advanced workflows to provide automation and additional functionality for key business processes. Design and configure new Service Portal to replace current CMS site for improved customer experience. Create, edit, and script Business Rules, Client Scripts, UI Policy/Actions, Script Includes, Fix Scripts, ACLs, and Service Portal widgets for advanced ServiceNow functionality. Perform ServiceNow integrations with other applications using RESTful Web Services.
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Servicenow Systems AnalystOptum Dec 2018 - Aug 2019Eden Prairie , Mn, UsCreated team and role-based responsive dashboards using scripted interactive filters to provide a customized reporting experience across the company. Improved business outcomes by using performance analytics and advanced reporting techniques, such as database views, multiple datasets, and Script Includes. Enhanced Service Catalog items using UI Policies, Client Scripts, and improved workflow design through the use of various Activity Scripting including Run Scripts, Create Tasks, and Approval – User/Group. Led and supported process improvement projects using Agile methodologies, such as migrating Knowledge V2 to V3 through update sets, Fix Scripts, and reorganization of Knowledge Base structure. Ensured alignment between ServiceNow deliverables and company priorities by defining business needs and building technical requirements across multiple stakeholders.
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Servicenow System AdministratorWinnebago Sep 2017 - Nov 2018Eden Prairie, Mn, UsPartnered with ServiceNow consultants for implementation of ServiceNow ITSM, including gathering requirements, designing solutions, and testing for rollout of Incident, Problem, Change, Knowledge, and Service Catalog. Led ServiceNow version upgrades by developing project plans, analyzing release notes, performing smoke and regression testing, creating update sets, and documenting upgrade skips/best practices. Improved form design and functionality with Client Scripts, Business Rules, and UI Policies/Actions. Completed development, configuration and workflow administration for IT teams to support business processes in the ServiceNow platform. Provided day-to-day support of the ServiceNow system, including general troubleshooting and training, maintaining catalog items, user account administration, and Service Portal updates. -
Director, It Operations StrategyTeach For America Oct 2013 - Apr 2016New York, Ny, UsAligned ServiceNow functionality with IT strategic initiatives, including asset management using SCCM, compliance goals for external audits, and service level agreements for technical support. Analyzed and synthesized data through ServiceNow reporting to help leadership and functional teams use data more effectively. Enhanced organization-wide IT operations by spearheading the first annual organization-wide Operations Strategy Survey. -
Director, Workstation EngineeringTeach For America Aug 2012 - Sep 2013New York, Ny, UsServed as technical lead for IT support teams. Supported 2,000 users through resolution of Level 3 tickets that provided organizational solutions using ServiceNow platform. Supervised implementation for newly deployed System Center Configuration Manager (SCCM). Ensured the organization’s IT security by leading cross-functional teams to successful completion of annual external IT audit.
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Director, Workstation AnalystTeach For America Oct 2011 - Jul 2012New York, Ny, UsPromoted from Manager to Director. Served as technical lead for the Workstation team. Supported 2,000 users through the resolution of 20 Level 2 and Level 3 tickets per week. Supervised and provided direction to teammates to ensure team projects were completed accurately and in a timely manner.
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Manager, Workstation AnalystTeach For America Oct 2009 - Sep 2011New York, Ny, UsPromoted from Associate to Manager. Supported 1,500 users through the resolution of 40 Level 1, Level 2, and Level 3 tickets per week. Managed the computer inventory and coordinated staff on-boarding for over 1,000 employees annually. Created technical documentation and developed improved inventory processes.
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Associate, Help Desk AnalystTeach For America Jun 2008 - Sep 2009New York, Ny, UsCoordinated computer repairs and supported 1,000 users through the resolution of 35 Level 1 and Level 2 tickets per week. Maintained escalation database and dispatched over 200 tickets per week. Imaged, configured, and distributed 25 computers per week.
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Data SpecialistTeach For America Jul 2007 - May 2008New York, Ny, UsProvided data-related technical support and synthesized data to give insight into campaign strategy for over 170 Recruitment Team members. Used advanced Excel functions to automate over 15 reports, reducing report preparation time by 50%.
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Assistant PlannerMacy'S Jul 2005 - Feb 2007New York, Ny, UsConducted high-level comparative data analysis across more than 100 stores during acquisition of May company. Allocated purchase orders for Calvin Klein, Kenneth Cole, and INC, totaling $40 million dollars in business. Completed Macy's Merchant Executive Development Program.
Daniel Donovan Skills
Microsoft Excel
Leadership
Microsoft Office
Social Media
Teamwork
Time Management
Powerpoint
Project Management
Team Leadership
Customer Service
Fundraising
Microsoft Word
Event Planning
Public Speaking
Nonprofits
Strategic Planning
Data Analysis
Financial Analysis
Research
Analysis
Daniel Donovan Education Details
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University Of FloridaBusiness Administration With A Major In Economics
Frequently Asked Questions about Daniel Donovan
What company does Daniel Donovan work for?
Daniel Donovan works for Optum
What is Daniel Donovan's role at the current company?
Daniel Donovan's current role is Senior ServiceNow Engineering Manager at Optum.
What is Daniel Donovan's email address?
Daniel Donovan's email address is da****@****ica.org
What is Daniel Donovan's direct phone number?
Daniel Donovan's direct phone number is +121227*****
What schools did Daniel Donovan attend?
Daniel Donovan attended University Of Florida.
What are some of Daniel Donovan's interests?
Daniel Donovan has interest in The Netherlands, Thailand, Germany, Cambodia, England, Denmark, Iceland, The Czech Republic, Japan, Italy.
What skills is Daniel Donovan known for?
Daniel Donovan has skills like Microsoft Excel, Leadership, Microsoft Office, Social Media, Teamwork, Time Management, Powerpoint, Project Management, Team Leadership, Customer Service, Fundraising, Microsoft Word.
Who are Daniel Donovan's colleagues?
Daniel Donovan's colleagues are Shenum Chadha, Kinsey Barlow, Brad Nolan, Betsy Heilman, Pavani Behera, Alekhya P., Anshu Raj.
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