Experienced and accomplished Sales, Business Development, Customer Service, System Quality Assurance (SQA), and field operations manager. Broad knowledge across high tech operations including RFI/RFP analysis and response, SDLC, System Quality Assurance, Sales/Support, field testing, and support functions for hardware/software products. I bring a unique business perspective through corporate and entrepreneurial success, developing and managing relationships, team building and understanding the customer business model, listening carefully to drivers, interest and needs, formulating and tailoring solutions to create value and meet objectives. Experience:> Over 20 years at the forefront of delivering new telecom/network equipment, applications and features, specializing in new product introduction. > Proven track record of problem solving systems, networks, protocols, and application layer issues, bringing projects in on time and within budget.> Defining and managing customer trials, proof of concepts, and testing environments providing superior performance in real world applications.> Develop and managing highly effective sales/support/test teams with measurable results.> Sales professional who thrives on the customer experience, building relationships to engage, listen and deliver solutions.Specialties:SQA Test and management, Field Trials, Software Sales, Program Management, Software Licensing, Account Management, Territory Management, Customer Service Management, Field Marketing, Negotiation, Solution Selling, Content Management, Content Development, XML, DITA, Multi-Channel Publishing, Analytics, Sales, Sales Support
Listed skills include Telecommunications, Customer Service Management, Business Development, Introducing New Products, and 26 others.
