Review and release internal holds on all carrier invoices to be moved in the system for payment, making sure all the proper paperwork was uploaded to include POD(BOL), rail or port ingates, and out gates, etc. Checking container, chassis, seal, marks, and dates match the required documentation for the accessorial charges the carrier is asking for payment on. Extract data from the system to look for any shipments that may have been overlooked or passed through without documentation.

Learning to oversee export bookings from beginning to end. To include 1) Coordination with loading facilities, truckers, ocean carriers, and other vendors in the US and internationally. 2) Preparation of export documentation ( MBL,HBL,COO )3) Transmission of AES 4) tracking to discharge at destination port of discharge.

Provided consistent customer service and maintained a steady, friendly relationship with account. Monitored all inbound cargo for large account in the automotive Industry using an excel spreadsheet to keep up with free times, accessorial charges and movement milestones for several distribution centers. Anticipated, identified, and resolved problems which could delay the timely movement of cargo. Dispatched all inbound FCL to several different truckers using ETRANS and GALAXY systems.

Maintained each shipment from beginning to end in the Supply Chain. Received and processed documents from origin to final destination; opened inbound break-bulk files in AS400 system and billing files for brokerage. Transmitted ISF, Sent Arrival Notice, Cut checks as necessary for payment to carrier. Tracked, verified customs clearance, dispatched and confirmed FCLs to be empty. Updated daily tracking reports in excel to monitor free time and avoid demurrage and/or detention/per diem charges.

Manage the Import Customer Service VIP account Team, including, but not limited to: Selecting and training staff; setting and adjusting their hours of work; ensuring team member attendance and monitoring time off for sickness or holidays; directing, planning, and apportioning the work of the team; maintaining team performance records; monitoring work load of each team member to ensure accuracy; balancing tasks among team members; ensuring proper coverage of desk duties when any shift member is out sick or on holiday; assisted in resolving team member complaints; assisted in disciplining/counseling team members.

Domestic cargo customer service. Problem resolution at multiple Origins. Answered all customer inquiries with speed and accuracy. Sent dispatch and rail billing via EDI and fax to corresponding truckers and steamship lines. Booked empty containers from several different websites for use in each origin’s pool. Traced all containers to verify departure. Monitored free time in pool to eliminate Per Diem. Continually audited all load tenders as input to make sure shipment had the best possible price margin.

Import cargo customer service. Problem resolution for Import logistics. Answered all customer Inquiries with speed and accuracy. Issued notifications of arrival at the final destination by email and fax - upon receipt of Freight Payment, OBL and Customs clearance. Transmitted arrivals to U.S. Customs. Monitored all cargo, including Long-Stay and General Order. Processed inbound documentation including receipt of original bills of lading and freight collection for cargo release. Monitored free time at all railroads using their websites and Excel reports.

Export cargo bookings taken and traced till vessel departs to final destination. Intermodal monitoring for both import/export shipments. Processed inbound documentation including receipt of original billsof lading and freight collection for cargo release. Timely response to every customer inquiry. Issued notifications of arrival, changed customs clearance points, and arranged change of destination (COD) when needed.

Prepared and transmitted entry form 3461 to U.S. Customs through Automated Broker Interface using Alliance (software). General clerical work and problem resolution in logistics. Performed dispatch for various clients by sending out delivery orders to their trucker of choice. Processed freight/duty charges and all documentation for prompt clearance of goods.

Prepared airfreight entries for Federal Express Corp. to clear U.S. Customs by calculating duties and taxes from the classification of goods according to tariff number.