Denise Ferraro Email & Phone Number

Minneapolis, Mn, Us

Spring Lake Park, Minnesota

Provide administrative and clerical support at Rise's headquarters in Spring Lake Park. Managing incoming calls and greeting guests upon entrance to the building. Initial point of contact to Rise, interface with staff, members of the community, and persons served and their families.

Anoka, Minnesota

Blaine, Mn

Assist Physicians, Office Managers, with questions regarding Health Care Measurement & Engagement Programs Provide coaching to Physicians and administrators in understanding designations & reports Assist Physicians during reconsideration appeals & processes Provide knowledge of program methodologies with the ability to educate the customer

Provide quality, consumer focused customer services Accurately document consumer interactions and follow all processes and procedures Make outbound calls to enroll members into Wellness programs Collaborate with wellness coaches and nurses Schedule appointments

Generated reports for a check recovery systemScanned legal contracts and entered into company data baseAnswered phones and processed customer payments on bad checksResearched problems for merchants and brought to resolutionProvided support to the sales teamAssisted in the check recovery move from ecap to SolverasManaged office transition preparation for successful relocation to Tennessee

Assisted in the start up of the new Inside Sales Department 1995Excelled in meeting sales goals for money orders & wire serviceAchieved accurate contract paperwork and entered into the electronic systemEstablished daily contact with outside customers/agents to resolve problemsSupported and resolved questions from field representatives to ensure sales quotasInvestigated and resolved equipment pricing issues for agentsMaintained agent history with company tracking systemImplemented re-pricing and equipment upgrades for agents as necessary for increased company revenueTrained new field representatives on company procesures and paperwork

Assisted in the integration of Republic Money Order Company into Travelers ExpressTrained agents on various upgrades of equipment.Transitioned agents from paper-based system to automated systemsHelped launch the Utility Bill Payment product Assisted with the set up of the Audit Proof departmentVerified and maintained spread sheets from daily Federal Reserve cash letter. Adjustment clerk for money ordersIssued credit and debit for agents as necessaryOfficial Check department-working with banks on their Official Check programs