Don Green Email & Phone Number

Boston Ma

[Electronic Device Manufacturer, $4B Annual Revenue, Reporting to CIO]- Consulted on Major IT Transformation Reorganization- Filled role of Interim Director of Global Customer Service, reorganized Customer Service Functions (Help Desk, End User Computing, Production Application Support)- Managed ServiceNow Platform Transformation-Coordinated External Audit Responses[ERP Systems Provider, $3B Annual Revenue]- Project Management of TM1 Forecasting System Implementation, Oracle to D365 migration, EDW Support for BI[Soft Drink Manufacturer, $11B Annual Revenue]-Managed Project Portfolio including SAP upgrade, Set-up and Migration to High Availability Clusters, Right Sizing of GCP Portfolio, IT Procurement SupportMarch 2018–Present[Health Sciences Client, Reporting to CIO]-Oversaw IT/Infrastructure implementation for migration to new Headquarters - Led Implementation of Multi-Functional (Finance, HR, IT) 300 FTE Global Outsource including Contract Negotiations of Transition Management- Managed External Audit for outsourced functions- Manage O365 Migration (Exchange Online, Skype for Business) including hands on backup of technical resources- Achieved over $3M in Cost Savings through renegotiations of vendor contracts (Outsourcer, Micro Soft, etc.)

Greater Boston Area

IT / Business / Outsourcing for Businesses including Cloud Strategies• Managed Implementation of new ERP/MRP system for Medical Device Manufacturer (GxP)• Managed Implementation of EDI System with Integration to ERP/MRP for Medical Device Manufacturer (GxP)• Provided Cloud Strategy consultation to IT Start-up• Developed outsourced Service for Fortune 500 Medical Company Client

Hopkinton, Ma

Collaborated with EMC Global Alliance Partners (Accenture, Deloitte, WiPro, etc.) to develop customer solutions. Repeatable (virtual) Cloud based delivery (go-to market) infrastructures (SaaS/PaaS/Digital Platform) for industry based software Healthcare, Financial verticals, and Energy. Qualification $50M+ market sales potential leveraging Cloud Platform.Managed various aspects of business analysis, service design, and product development leveraging VMWare, RSA, and GreenplumMaintained senior executive relationships, managed expectations, led business justification, drove Cloud Adoption

New York, Ny

US based Head of Global Business Process Outsource Division – Directly responsible for Global PMO, Global IT Solutions Deployment, Business Development, Client Relationships, and Budget - achieved year-over-year growth rate exceeding 30%, Grew staff of 1200+, annualized revenue: $20M+, margin: 15%+. Clients included Financial Services and Health Care IndustriesUltimately responsible for all aspects of service delivery, typical client cost reductions of 30%-40%Lead contract negotiations for sale of clients service segment to semi-captive provider – achieved (5%+) positive impact to company earnings

New York, Ny

Hired to lead startup of division to provide outsourced Financial Services (BPO). Led all aspects of transformation to Global Operations for several large clients in the Financial and Insurance Industries, including Assessment, IT Solutions Implementation (Various Industry Applications, VMWare, Citrix, etc.), Organizational Development, Project Management, and Business Continuity Planning Grew global operations to span US, India, and PhilippinesDeveloped Service Lines: Mutual Fund, Hedge Fund, Private Equity, Cash Management, AP, AR, Insurance Actuarial, and Life Insurance Underwriting EvaluationsDivision Revenue 2004: <$1M 2005: $3.3M+ 2006: $6.8M+

Greater Boston Area

Various IT Technology engagements in the financial services sector, including:• Rationalization of multiple location datacenter operation to consolidate processing, reduce network complexity, eliminate redundancy and reduce costs• Establishment of enterprise wide software vendor strategy for client to improve licensing and acquisition process and reduce overall costs, including vendor contract negotiations

Greater Boston Area

Managed staff of 150+ people, with $15 million budgetManaged Company PMO, reduced delivery time (10%-15%) and improved quality through organizational dissemination of improved project planning and life cycle methodology Achieved 25% reduction in desktop spend by leading cross organizational team to develop and implement Desktop Lifecycle Management StrategyReduced costs and streamlined operations; Led cross organizational team to implementation and support centralized Financial Instrument Reporting System (Pricing)

Greater Boston Area

Start-up of First Data Technologies - Mainframe service bureau division ($50M revenue) of American Express, eventually combined with other American Express businesses creating First Data Corporation (Fortune 500 company). Managed 45 person organization; 5 direct reports; reported to CTO; $7M budget; providing OS Support, Database Admin, WAN, Capacity Planning, and Security.Led operational efficientcy program, resulting in a $7.5M (15%) cost reduction to a $50M annual run rate in 16 mos.Led development team to create application supporting expanded service bureau business, delivered on time, within budget resulting in a 15% improvement to data accuracy and volumeDeveloped expanded business capability without processing disruption by designing and executing mainframe data center migration from Boston, MA to new expanded facilities in Medford, MA during weekend service windows