◦ Led end-to-end program management for higher education study abroad programs in five different Europe program locations◦ Coordinated and systematized each step of the pre-departure process for students, including organizing academic schedules, assisting on-site staff with arranging housing, and advising on financial aid and program payment◦ Collaborated closely with on-site staff regarding program logistics, student concerns, incident management◦ Utilized strong customer service and organizational skills while supervising the pre-departure process for over 500 students in Barcelona - the largest semester group in the company's history for one site◦ Revitalized the Dutch visa process experience for students by spearheading the development of a comprehensive step-by-step visa guide

◦ Offered engaging cultural and language exchange through English conversation practice classes with international students online◦ Provided detailed feedback on English level and answering questions with relevant grammar and vocabulary advice

◦ Created, customized, and implemented lesson plans for teaching English as a foreign language to local students of all ages - children, teens, and adults - and all levels (A1 to C1) - in Barcelona ◦ Led exam preparation classes for SAT, Cambridge First and Advanced, and APTIS. Summer classes held led to 100% pass rate ◦ Delivered engaging and informative lessons on relevant English grammar, vocabulary, functional language, and pronunciation while maintaining an immersive English-only environment and using knowledge in Spanish when necessary

◦ Enforced the motto of “BuildingStrongerFamilies” by serving as a positive, enthusiastic, respectful, and reliable role model for children◦ Guided children with homework when needed after school, creating healthy study habits and helping them build the skills and confidence to tackle challenges on their own◦ Ensured the parents’ positive experience by writing detailed summaries of the care appointments

◦ Provided fun, high-energy, and enjoyable recess and after-school experiences for preschool and elementary-age children from diverse international backgrounds who are learning French, Spanish, and English all day◦ Encouraged positive cultural interactions between the students while enforcing the COVID-19 restrictions, overall contributing to the school motto of "expanding minds and broadening perspectives"

◦ Worked with the office team to communicate with camp families about COVID-19 protocols to ensure a safe and healthy camp environment◦ Performed general office duties such as managing phone and intercom systems, coordinating purchasing duties, emails, copying, organizing, scanning, and data entry◦ Demonstrated excellent verbal and written communication skills as well as adaptability in a summer undergoing constant change◦ Resolved problems with sensibleness and a positive outlook

◦ Coordinated safe and exciting cabin activities while supervising girls between the ages of 9-14◦ Communicated with each camper’s parents about the camper’s personal goals and highlights of the camp session through biweekly phone calls and written reports◦ Developed cross-cultural communication through collaboration with international counselors on summer exchange