Head Of Product: Consumer Online Banking
CurrentGazprombank is a premier financial institution, committed to providing innovative banking solutions and exceptional customer service, solidifying its standing among the top retail banks in Russia.- Launched Core Internet Banking with 500K users, increasing MAU and DAU by 10x, improving DAU/MAU by 4x, and reducing Claim Rate by 50%.- Implemented growth strategies, leading to a 25% increase in revenue, a 15% reduction in churn rate, and a 20% increase in user retention. Achieved… Show more Gazprombank is a premier financial institution, committed to providing innovative banking solutions and exceptional customer service, solidifying its standing among the top retail banks in Russia.- Launched Core Internet Banking with 500K users, increasing MAU and DAU by 10x, improving DAU/MAU by 4x, and reducing Claim Rate by 50%.- Implemented growth strategies, leading to a 25% increase in revenue, a 15% reduction in churn rate, and a 20% increase in user retention. Achieved profitability in a new online banking channel within one year.- Launched “Online Banking VKontakte” channel and hybrid mobile app, integrating chatbot, online banking, and gamification, increasing transaction frequency by 15% and customer acquisition by 20%.- Optimized product release processes, reducing TTM by 3x to 35 days, improving project delivery times by 15%, reducing operational costs by 10%, increasing feature release frequency by 30%, and cutting production bugs by 25%.- Transitioned to in-house development, improving efficiency by 30% and reducing development costs by 25%.- Built and managed three product teams, achieving zero turnover and implementing Scrum and team success metrics, resulting in a 15% improvement in productivity.- Achieved a 95% customer satisfaction rate and reduced complaints by 30%. Improved cross-functional efficiency by 20% by managing a high-performing team across Product, Engineering, Operations, Data, Risk & Compliance. Show less