• Currently, the dedicated project manager leading hotel re-openings from an IT perspective for all hotels in the eastern US that were closed down due to Covid-19 impact.• Maintain the responsibilities of the Market IT manager role as well as manage direct reports.• Coach and be a point of escalation for staff.• Implement annual employee development plans.• Review results of the annual employee satisfaction survey with team and implement an improvement road-map.• Lead IT projects relating to new hotel openings for 2020.

• Coordinate selection, purchase and implementation of new technology at multiple properties & markets.• Ensured smooth execution of complete and partial renovations at several hotels from an IT perspective.• Planned and executed several projects for multiple properties simultaneously which include but are not limited to:o Circuit upgrades.o Capital expenditure planning.o High Speed Internet Access infrastructure upgrade to company standards.o Marriott (internal) network compliance & upgrade to company standards.o Hardware deployments (PCs, standalone and VM servers, switches, routers, mobile devices and more)o Application roll-out and upgrades for GuestWare, Simphony, ScerIs, SpaSoft, Windows (7/10/Server 2008, 2012, 2016), various access solutions systems such as Saflok, Onity, VingCard and more.o PBX system replacements/upgrades.o Projects relating to hotel openings (JW Marriott Chicago, JW Marriott San Antonio).o Projects relating to hotel conversion (Courtyard Toronto Downtown).o Projects relating to hotel de-flagging (Chicago Oak Brook Renaissance Hotel).o Projects relating to the Chicago Sales Office launch as well as subsequent relocation.

• Managed six Marriott locations including two franchise properties.• Provided 247/365 support for multiple locations throughout our IL/IN/WI cluster. • Remediated desktop, network and server issues as they arose. • Maintained all software and hardware including but not limited to PCs, printers, servers (standard and VM), switches and more. • Obtained a strong working understanding of several systems including, but not limited to: VMWare ESXI, Symantec Backup Exec, Windows 9x to Windows 7, Windows Server 2000/2003/2008, Micros POS, ScerIs, GuestWare, VingCard system, TimeLox system, Onity system, GuestTek OVI, Switches/VLANs, TCP/IP, Active directory, Symon MessageLink and Four Winds Interactive products.. • Monitored and remediated all required security and procedural elements in order to meet or exceed corporate and industry standards. • Established a great professional and friendly relationship with staff at all hotels in every department and at all levels.

• Mentored, motivated and coached team associates with daily stats, side-by-sides & friendly competition.• As an unofficial IT tech shadowing the IT team, I helped troubleshoot computer issues to the best of my abilities.• Created and maintained several job aides for my team as well as other teams in the building.• Maintained an associate satisfaction score of 8.9 out of 10 throughout my tenure as a leader both in IL and CA offices.

• Handle high-volume inbound/outbound Customer Care calls.• Understand and have extensive knowledge of the Convergys P2K billing system.• Trouble-shot customer difficulties with billing, equipment, features, coverage, promotions and events.• Assist other departments with special projects (i.e. collections, billing system testing team, etc.)• Organized and executed billing system training project for a newly established call center in Waukesha, Wisconsin.• Assisting technical support department with high volume inbound trouble-shooting calls utilizing software such as Glenayre Voicemail Systems, Switch Manager and SmarTerm CWS/AWS.