- Professionally handling incoming and outgoing calls from/to clients.- Updating clients' policies for any changes with respect to insurance guidelines and regulations.- Listening and understanding client's needs to upsell available services that meet clients' demand.Level 1 General Insurance Agent Certified

- Analyzed and adapted global business processes to specific local requirements.- Worked with clients to harmonize AS-IS and TO-BE business processes, designed and proposed solutions to bridge the gaps.- Configured and tested SAP system (unit test, integration test), developed specification for customized functionalities and reporting.- Ensured accuracy and integrity of data flow from other modules (MM/PM/GTM) and third party systems to FICO. - Supported BW reporting and consolidation with data from ECC- Trained and supported users after going live.- Module: General Ledger, Fixed Assets, Accounts Receivable, Accounts Payable, Cost Center Accounting, Profit Center Accounting, Profitability Analysis

- Managed the SAP practice of Accenture Vietnam.- Consulted clients on business process design and optimization in Financial Accounting and Controlling.- Prepared the clients with thorough knowledge for SAP implementation.- Gathered and analyzed business requirements by conducting workshop with various business users, project stakeholders and Subject Matter Experts.- Consulted clients on business processes optimization and standardization- Prepared blueprint for SAP Implementation

- Worked with Key Users and Subject Matter Experts to define business process, customized reporting.- Configured the system to meet the required business processes.- Prepared functional specification for customized functionalities and reports- Worked with development team (ABAP) and PI team for new developments and interface. - Conducted unit test, system integration test and user acceptance test.- Prepared training materials and performed key users training. - Supported and advised core team members to design and set up authorization matrix.- Responsible for completeness of legacy data transfer (master data and transactional data) and post-go-live support. - Possess extensive working knowledge in G/L and Controlling with New G/L functionalities, A/R, A/P, Fixed Asset, Cost Center Accounting, Internal Order, Product Costing, Profit Center Accounting, Profitability Analysis, Treasury (Loan Management/Cash Management), Integration from different modules such as MM, SD, PP, and PM to Financial Accounting and Controlling.