David Khong Email & Phone Number

Calgary, Alberta, Canada

- Greeting and assisting customers by phone or over the counter- Process various orders ranging from shipping orders, work orders and customer invoices or requisitions- Knowledge in ERA-Ignite and ERAccess- Filing and filling in various reports to do returns such as remanufactured core and TCRTN returns and radio exchanges- Billing and giving parts to the mechanics or service advisors - Double checking what is being given out and make sure it is being billed onto the RO- Checking what is being serviced and billing what is needed- Double checking with the customer and technician on what is needed to ensure proper quote and adding additional information such as DF (Driver Front), PR (Passenger Rear) and eta- Checking appointments daily to ensure parts are arriving before the customer's appointment or rescheduling appointments when needed- Checking emails for used and new car builds and billing associated parts and providing eta as well- Experience in multiple parts roles, such as front counter, back counter, body shop and wholesale.

Calgary, Alberta, Canada

- Receiving stock and special ordered parts and ensuring the information on the paperwork is correct before signing it off and giving the paperwork to the proper advisor- Making sure the parts are in their correct location and visible to allow everyone to see it for easy access- Assisting various advisors and mechanics whenever they need help- Inspecting the parts to make sure there is no visible damage so we can have it resolved right away before delivering the part(s) to our customers- Receiving and inspecting large panels from 3rd party delivery companies to make sure the factory parts are not damaged- Checking SP-ORD (Special Order) shelves to make sure the parts are in their proper locations by the last digital of the invoice and repair order- Checking TCRTN (Toyota Return Bin) shelves are in their proper location by the first digit of the part number and making sure that it is a returnable part- Checking AMRTN (Aftermarket Return Bin) on a month to month basis to return parts to corresponding store such as NAPA, Auto Value, etc.- Organizing and making sure our fluids such as engine, transmission and gear oil shelves are stocked up and putting the new fluids at the end of the rack to ensure all fluids don't sit there for a long period of time - Scanning and making sure the part numbers and quantities are correct using ERA-Ignite scan tool- Moving and organizing various parts, tires, fluids, etc. in their designated locations- Informing the wholesale advisor in case part is unable to be scanned due to a superseded number or not added into the system- Packaging multiple parts to ensure no damage would happen when shipping parts all around Alberta- Pick orders and prepare for shipment- Delivering parts to multiple mechanic and bodyshop locations in Calgary and surrounding areas - Being friendly and greeting multiple people at the shops and placing parts in their specific location

Calgary, Canada Area

I am the first person to speak to about any vehicle services we provide and the last person they speak to for payments and receiving their vehicle. As a service advisor you are responsible for giving accurate information and recommending what services to make the customer's vehicle function properly, last longer and reduce the chance of sudden problems in the long run.Everyday is a new challenge from customer's coming in asking what services I would recommend to keep their vehicle healthy from recommending additives, fluids, tires, filters, etc and justifying them so they understand what it does, how it benefits them and so forth.When it gets busy and all the customers have been helped, I assist the technicians from providing them the right oil, filters, fluids such as transmission and coolant, etc. I also help by bringing cars in and doing the services such as oil changes, tire changeover, tire repairs, transmission and coolant services, etc.Responsibilities as a service advisor & technician:• Provide customer service to customers and clients• Communicate with customers regarding what is due on the vehicle like air filters, cabin air filter, transmission, etc.• Answer phone calls• Entering inventory data and updates in Lubesoft and Excel• Entering end of the day data information in Excel such as oil usage, transactions and bulk oil amount• Knowledge in software Lubesoft, LubesoftG and Epicor• Provide estimates and quotes of different services of customer requests such as oil changes, tire services, tire quotes, mechanical services, etc.• Explain comments provided by the technician to the customer by person or phone and type it in the service comments• When there is no customers to assist with I would help in the back with the technicians• Performed oil changes, tire change over services, tire repair and balancing• Experience in using Coats Rim Clamp X series 70X-EH-3 and Coats 1250 Balance machine

* Provide customer service to all clients, tenants and customers* Provide assistance in the front desk from giving directions to contractors, deliveries, granting access to the parkade, etc.* Complete daily key audits* Conduct foot patrols of the interior and exterior of a large office building* Conduct foot patrols of the office building towers, fire exits and stairwells* Work under general supervision of Client Manger* Maintain consistent attendance, uniform appearance and professional grooming* Identify visitors and ask for appropriate documents* Signing in contractors and in-house employees

1500, 700 - 2Nd Street S.W.

• Assisted Joint Venture Manager in completing, organizing, and filing various types of documents and files.• Assisted Joint Venture File Analyst by labeling, organizing, and filing terminated and sold files and folders.• Updated previous and current files.• Updated day to day data entry.• Updated 2015 files to 2016 files.• Provided assistance to Join Venture File Analyst when needed.• Created spreadsheets and entering data.• Collaborated with another Joint Venture Practicum student and Joint Venture Manager to develop and enhance the Joint Venture section of the Harvest Operations Corp. intranet website.

2525 36 St Ne, Calgary, Ab T1Y 5T4

• Provided professional customer service skills to clients, tenants, and customers.• Provided crowd control when needed. • Provided training to new security professionals providing examples, restrictions and the expectations the security professionals and it’s client(s) property.• Obtained feedback is improving on it with practice.• Obtained basic knowledge of Payworks (Payroll software) and updating employee records once bi-weekly with assistant supervisor’s permission.• Filed and organized reports, files, check lists, documents, etc. into their proper folder.• Watched camera surveillance to insure safety around the property.• Able to work in individually, small or large team.• Offer service to employees and/or customers when needed. • Able to work with many ethnicities in the workplace. • Reviewed, analyzed, and organized trespass forms, payroll query discrepancy, work schedules, vacation forms, and daily checkup forms such as key audits, lockups, and guard tours.• In situations such as dealing with an uncooperative client, tenant, or customer. I am able to remain professional and calm in the situation and understand the individual(s) before having it to escalate while calling for assistance.• Kept the mall property safe for families and friends.

• Worked in and out of different temperature ranges, such as constantly moving from the freezer to the chill kitchen.• Worked as a team to assure consistent quality, service, and value to each customer.• Provided fast-paced work.• Kept the work area clean, organized and restock needed products, and items throughout the shift.• Informed supervisor promptly of sudden problems and situations.• Performed other duties and responsibilities requested by manager and/or supervisor.• Repeated customer’s orders in a clear, quick, polite voice to ensure correct order is served to the customers.• Provided assistance to new employees and was always willing to assist front and drive thru.

Business Management Diploma

High School Diploma, 10 - 12