Dave Kingma Email & Phone Number

Canada

Canada

Colorado, United States

Provide deep-dive technical demos, and manage large enterprise clients Provide setup calls configuring our SAAS solution, and help with Azure Portal as well as ConfigMGR.Address ESP profiles and other related Intune issues associated with our product. Compliance rules Do testing on new product enhancements associated with Azure and ConfigMgr.Maintain client relations and high customer satisfaction with products and support.A trusted advisor and a leader in client renewals, new clients, and client relations.Assist with the SAAS solution, testing, and demo and was a key member of our Sprint session.

Philadelphia, Pennsylvania, United States

Maintain Technical and Professional skills to maintain proficiency offerings subject matter expert for multiple technologies,Provide Support on the Sales side as required.Work and defined all SOW including all RFPAttend Partner shows and manage multiple account relations.Billable as an SR Endpoint Consultant, Intune MECM

Seattle, Washington, United States

First Canadian Adaptiva Solution Architect, which entailed managing many fortune 500 clients which covered all of Canada and the Eastern Part of the USA. BMO, CIBC, MetLife, Rexall Land of Lakes, and Scotiabank are some of my clients,Functioned as the Primary Technical Liaison in key enterprise sales. Managed all the technical components of sales and services valued at 4M + annually.Developed lasting client relationships leading to follow-on business. A key member who provided input and testing for Adaptiva's Onesite cloud enablement and CDN stragedy Led on client presentations and material required to transition clients onto our platform. Worked yearly at the Microsoft, VMware, and RSA conferences, providing an educational foundation of our product in our booth with live demos and deep dives.A key member that retained 100 % customer satisfaction for 3 years in a row with Zendesk and managed over 1300 tickets annually.Work on all SCCM and Cloud Related Adaptiva tickets as well as wrote key documents and Proof of Concept Guides. Re-Architected multiple large clients MECM infrastructures.Created Win 10 images and assisted Win 7 migrationsAutomated Patching with ADR Rules, allowing for higher overall security compliance.Addressed client Task Sequence issues. Guided clients in MECM upgrades Defined Patching Rules

Greater Pittsburgh Region

Oversaw Altiris and over 6000 endpoints across the World. Migrated the Altiiris infrastructure to a new data center in Europe without any issues or outages. Maintained Windows 10 features and multiple languages and patches.I handled all escalations.

Toronto, Canada Area

• Technical Lead and subject matter expert for multiple technologies, including managing ConfigMgr that consisted of managing 10K Endpoints.• Responsible for implementation, cohabitation testing and integration of technical solutions to meet the business needs for hardware and software deployments, product offerings, client projects and initiatives• Provide support for critical problems; work closely with developers/vendors to identify root cause and permanent fix; document the resolution and transfer knowledge to Service Desk and resolving teams• Provide Tier 3 support. • Interact with 3rd party Vendors and review new technologies, bring forward to Management new initiatives and improvement plans• Develop Annual Risk Plan and Improvement Assessment; support strategic goals and objectives• Maintain corporate desktop images; review the images on a frequent basis and update as required• Maintain corporate desktop standards and desktop security policies• Provide technical assessments and performance measurements• Develop and maintain desktop strategy and implementation plans• Develop and maintain customer relationships• Improved ConfigMgr response time significantly, as well as stability. • Manage 7 Field Support admins

Toronto, Canada Area

• Take lead on deep dive technical issues requiring resolution, follow through till completion, followed through with incident management and problem management.• Liaises with all IT departments and providers to diagnose issues and ensure they are addressed to company’s satisfaction.• Partners with the clients on technical requirements and brings this forward to meetings in defined a technical manner. • Helps develop and manage maintenance plans and testing procedures. Ensure the system is tested appropriately following each change.• Drive improved process and operations.• Key member driving Disaster Recovery

Grand Rapids, Michigan, United States

Architect, engineer and implement endpoint management solutions for clients with a specific focus on integration management .This has entailed and not limited to Disk Encryption, independent hardware imaging, packaging of software,and software delivery. • Software Architect• Compliance Reporting and resolution at Server and Endpoint levels.• Software delivery, image building, OS migrations (Win 7,8,10) and deployments. • Deliver SOW within required timelines. • Proof of Concepts on site or remote for Fortune 1000 companies.• Presenter Symantec Altiris Road show. • Provide Pre-Post Tech Support • Cloud Enable solutions, CEM.• Securing Endpoints with Symantec PGP and SEE.• Server imaging, and provisioning.• Software Analytics and reporting.• Hardware Software inventories solutions.• Addressing software compliance issues.• Managed Break fix resolution on issues customer unable to solution.• Weekly reports and status updates on projects.• SCCM implementations .• Responsible for Patch management, staging and deployments.• Interfaced between client and vendor, point of escalation.• Apply best practices for Windows Environment.

Barrie

• Assisted customer on Service Desk implementation and issues.• Managed hotfixes and service packs updates.• Addressed issues with in house products by re-architecting applications. Resulted in better application uptime and latency problems.• Interface between client and vendor.• Break fix resolution

Toronto, Canada Area

•Provided requirements and architecture consultation on centralization of Software deployment and image management. Resulting in lowering cost of ownership and reducing hardware requirements.•Image and software deployment to end user, times reduced by 80 percent.•Mass deployment of IE8 to over 2000 nodes with GPO lockdown.•Patch management centralized conforming to defined SLA’s.•Software harvesting allowing compliance, as well cost savings of over 100K.•Image updates to Win 7, XP, XP embedded, this addressed and inconsistent deployments and errors.•Architecture Enterprise deployment of Office 2010 Pro and Std at Desktop and Server level.•Software Provisioning for Win 7 and XP for VDI’s in VMware.•Thin App software deployments including IE6, allowing 2 browsers to run simultaneously.•Image build and maintenance

Mississauga

Desktop Engineering III* Hyper V image builds, and VDI’s. * Packaged all Microsoft Software MSI's to over 5500 PC's, such as Office Pro, Standard, Visio, and Project all versions. As well as packaged in house applications or scripted install updates.* Virtualized all OS/2 Platforms to VPC this allowing for better support and a cost savings, as well as conforming to PCI Standards. * Designed and implemented third party software products and assure compliance with Symcor applications. * Introduced Symcor to the Altiris Solutions Product. Providing improved software deployments and defining standards that has allowed for standardized solutions and a central point of management. This provided significant cost savings and lower TCO.* Maintain the Altiris Environment Suite which includes 30 Package Servers.* Implemented Sophos Enterprise Solution, for full disk encryption and media encryption, defining key management and policies applied, over 1800 machines managed. Assuring client data safe keeping* Implemented Altiris Client Suite Solution, supporting over 6000 workstations 800 servers. * Manage and Deploy Patch Management which entails testing and delivering of the patches company wide.* Support and Deployed XP, Windows 7, as well as provide hot fix updates,and WISE Software as needed. * Automate and deployed Service Packs.* Deployed Windows security standards and maintain security lock downs using GPO's* Work closely with project managers on new PC's deployments\infrastructure and software upgrades.* Implement software that allow for a proactive approach to support PC's globally. * Coordinate efforts on nationally roll outs and or upgrades; define PC security and image standards, including testing.* Solutions conform to ITIL foundations.

Managed the implementation/setup of a 3 Tier 20M Client/server solution for Corporate Services. * Setup and developed training sessions for this Loan System, Server/Gateway Technology this consisted of OS\2, DB\2, NT Servers, NetWare. this had fault tolerance, and clustering.* Coordinate and Setup Test Recovery Procedure* Designed Server/Gateway Technology solution for this Project* Setup and developed training sessions for this Loan System* Implemented and managed helpdesk procedures within Remedy* Staffed and motivated juniors on this Project including IBM consultants.* Developed Service Level Agreement between Execs and LOB.* Developed OS\2 and NT Desktop standards for this Project.* Main contact with 3rd party vendors (IBM, Dell, Compaq) negotiated pricing and service* Cost effectiveness resulting in thousands in Savings* Provided Technical Concurrence for WIN 9.X* Member of Change Management Team and YK2 Team* Setup Oracle client and NT Server for Real Estate* Help defined Branch Desktop Standards and Settings via Cid and OS\2* Technical consultant to BMO's Corporate Real Estate.* Managed a team of 10 during implementations.* First to implement a TCP\IP solution within BMO.

Chatham

Lead a team of six on PC Desktop rollout through company.* Developed the Windows OS\2 image for Union Gas* Automated both images for desktop rollout.* Setup dial-in remote access under OS\2, Windows* Implemented Server strategy for Union Gas to their satellite sites.* Introduced Remote Services via laptops through Shiva's 8235.* Trained help desk on Windows Apps setup for OS/2 and Windows* Setup DCAF for Windows/OS2 in satellite sites and trained support staff* Lead implementation team from Compugen.

Coordinated PC rollout throughout Canada.* Developed Workstation Training and educated over 120 users* Setup DB/2, LAN Server and Requestor through CID under OS2.* Implemented All Corporate Servers and Applications* Maintained code releases through Network automation all CSD's* Third line support, consultant for Ultramar* Trained SHL Systemhouse on OS\2 setup and procedures.

Key Member that implemented the IBM LAB LAN Strategy* Responsible for the installation of OS\2 throughout the LAB* Built and installed all PS2's for the IBM LAB* Maintained all printers throughout the LAB 3800, 3825,3812* Provided assistance in the development and implementation of the LAN Server and RequestorSoftware at the Toronto LAB.* Wired all LAN PC patch panels for the workstations.