Kirk Shaffer Email & Phone Number

Seattle, Washington, United States

Lead customer order specialists and billing to ensure patient referrals are processed and equipment is dispatched in a timely manner prior to patient discharge. In addition, drive timely and accurate claim billing to generate organizational revenue and cash.

Indianapolis, Indiana, United States

Since the company was founded in 2005, Rehab Medical has helped more than 100,000 people regain their independence through wheelchairs and has emerged as a national leader of complex rehab technology within the United States. In my role, I am responsible for:- Directing all aspects of health insurance billing, insurance collections, and patient collections for one of the largest Complex Rehab Mobility providers in the country. - Developed a new strategic focus for Market Access (health care payer contracts) at both a national and local level across 25 states, which yielded new National Ancillary contracts with two of the largest payers in the healthcare industry, along with 50+ local contracts in the first year.- Increased performance metric results from 50% to 87% in 18-months, which included Net 120+ aging, DSO, denial rates, and write-offs.- Responsible for representing the organization on multiple DME industry coalitions, including AAHomecare and NCART, which are focused on working with state and federal legislators to drive expanded coverage and sustainable reimbursement rates for our shared industry patients.

Indianapolis, Indiana, United States

• Responsible for directing all aspects of the revenue cycle for a CLIA laboratory, including contract administration, credentialing, payer master file management, billing, denial management, appeals, and patient billing. • In year one, improved collectability of insurance payments by 20% and patient payments by 30%.. • Exceeded revenue target by $6.6M through effective management of pre-claim requirements, post claim appeals strategy, and strong patient collections activities.• Work closely with finance, customer service, legal, regulatory and compliance, market access, and information technology to align financially, deliver a great patient service experience, grow our in-network contracts, and drive IT solutions to improve efficiency, effectiveness, and cash pull-through.

Responsible for directing all aspects of the organizations sales administration and operational functions including inside sales, customer service, medical device placement, payer contracting, patient insurance verification, clinical personnel, and medical records.

Responsible for directing a multi-discipline team in the National implementation process for both new and renewal accounts, to include account set-up, administration, and enrollment operations.

Managed the overall relationship between NASCO and Anthem Blue Cross and Blue Shield.

Managed a staff of more than 200 associates responsible for billing and enrollment operations and oversight for more than 30 corporate projects related to automation, process development, and e-based solutions.

Managed the day-to-day activities of 25 staff members in the membership and billing functions using the NASCO, PRO, and AS400 operating systems.

Bachelors, Healthcare Management

Magna Cum Laude

Business Administration And Management, General