Danielle Klein Email & Phone Number

The Colony, Tx, Us

Frisco, Texas, United States

Frisco, Texas, United States

Frisco, Texas, United States

Grapevine, Texas, United States

Conducts in-depth analysis using internal and external data to qualify leads and distribute to the sales team. Develops and implements systems and metrics to accurately price engine repairs and provide sales proposals to Regional Engine Managers. Works cross functionally with sales, marketing and Program Leadership and directly with Service Directors, Regional Engine Managers and Program Teams on one or more of the following: research, reporting, sales leads and proposals.

Plano, Texas, United States

Supported the sales team by analyzing business and financial results, overseeing new agreements and the fulfillment of contract terms, aiding in brand transitions, and tracking spending. Formulated analytical pricing outcomes, budget variances, and prepared quarterly business presentations involving price management and accounts receivable pertaining to current customer accounts. Confirmed new pricing rules were first studied and assessed to determine their impact before implementation. Ensured pricing was not outside the scope of the typical customer or market parameters. Conducted market studies and surveyed customers to gain insight into the company’s marketing and sales effectiveness. Collaborated with internal and external vendor contract pricing teams. Analyzed vendor compliance and price accuracy.Key Accomplishments: • Achieved 98% price accuracy based on KPI targets.• Created, cultivated, and managed relationships with key vendor accounts incoordination with Medline’s local contract and vendor teams.• Assessed all pricing and Accounts Receivables for 65+ hospitals to detectprice, item, or purchase history discrepancies.• Skilled in the use of data visualization tools like pivot tables to deliver periodicbusiness presentations.

Dallas, Texas, United States

Served as the Point-of-contact and subject-matter-expert managing the Request for Quotes (RFQ) process. Conducted crossfunctional collaboration with internal and external departments to ensure carrier fulfillment of RFQs. Reviewed carrier partner Rules Tariffs. Provided competitive rates for freight shipping to retain and earn business in the LTL, volume, and FTL sectors of the logistics industry. Ensured all customers receive the highest level of customer service. Continually improved skills and knowledge of the industry.Key Accomplishments:• Produced over $1.5 million in profit dollars for the company within two years.• Met or exceeded key performance indicators consistently every month with an average margin of 25%.• Surpassed customer retention goals by proven methods and techniques to exceed customer expectations and provide a tailored customer experience.• Recognized as a high performer, frequently earning weekly and monthly awards, such as the “Shout Out of the Week,” which was an acknowledgement from management for positive feedback received from colleagues, managers, and customers for outstanding work and performance.• Tracked and monitored RFQ data, customer invoices, freight costs invoiced from carriers to ensure accuracy, and compiled the information and analysis for weekly reports to management.

Dallas, Texas, United States

Conducted account analysis to determine the needs of customers and crafted customized shipping rates to minimize costs to the customer and the company. Researched and resolved escalated issues and inquires forwarded from the Front Desk and initiated the disposition process on damaged or lost freight. Handled over 100+ incoming calls. Managed customer communication, service issues, support, and account retention matters. Advanced interpersonal skills, professionalism, and customer satisfaction by upholding patience, respect, and focus on the needs of the customer.Key Accomplishments:• Served over 500 customers in six different markets servicing over 400+ shipments per day.• Exceeded all speed, accuracy, and volume goals consistently, as verified by performance metrics.

Examined price disagreements between the company’s pricing platform (SMC3), and the freight carrier's invoiced retail amount on LTL freight shipments. Scrutinized pricing and quote errors to determine if there was an internal discount mistake, a system glitch, or a miscalculation from carrier partners. Identified carrier billing errors by referencing monthly freight carrier Rules Tariffs. Served as liaison between approved carriers and Worldwide Express franchise offices. Supported solution development and resolution for numerous internal billing investigations and escalated operational dispositions.Key Accomplishments:• Demonstrated broad knowledge of the company's internal CRM - WexNet, pricing interface - SMC3 with the ability to answer general questions regarding freight and operational processes. • Designated by management and colleagues as a “valuable company resource” in support of all operational and sales roles within the company.

Dallas, Texas, United States

Researched accounts and pipeline prospects to determine potential objections and generated responses to earn new business. Deployed nurturing tactics to develop relationships and identify the wants and needs of prospects and clients. Negotiated and secured favorable rates with clients. Provided exceptional customer service and account management by taking an interest in the success of the client’s business and researching their needs to develop targeted offerings.Key Accomplishment:• Managed accounts, delivered proposals, and closed on deals by offering solutions to solve pain points.• Received 60+ customer calls per day and ensured each one was handled professionally, properly supported, and followed-up to verify the customer received outstanding attention and service.