Versatile Quality Assurance/Client Experience Specialist skilled in process and policy creation and curation. Self-motivated: dedicated to constant improvement and identifying areas of improvement to benefit diverse stakeholders. Strong attention to detail and time management skills: accustomed to taking ownership of projects and complex client cases to completion. Consistently outperforms targets, exceeds KPI goals, and actions time-sensitive tasks well within required timeframes. Excels in bridging the communication divide between varied internal and external groups with diverse levels of technical comprehension.
Listed skills include Research, Microsoft Office, Microsoft Excel, Microsoft Word, and 7 others.