Svp, Chief Information Officer (Cio) Global Commercial Services
CurrentAs a unit CIO within Amex, I'm In charge of technology, product delivery, Infosec, and regulatory compliance of all of GCS (Global Commercial Services). Directed transformation of products acquired from Kabbage into a single cohesive platform, American Express Business Blueprint. Currently lead ~1k team members across the US, UK, India, Poland, and Israel in technology strategy and future vision for GCS platforms including products within Business Blueprint, One AP, FX International Payments, Global Payments, Buyer Initiated Payments, @Work, Expense Management, and Business Travel. Steering Amex journey to public cloud to advance application of AI/ML, improve redundancy, and scalability.Achievements Include- Within ~12 months of acquisition launched new commercial lending and checking platform Business Blueprint, growing to ~250k customers in 2023.- Reached 20% YoY growth of the Buyer Initiated Platform (BIP) product, attaining largest B2B product growth in 2023 with ~27B in charge volume across 300 customers including AT&T, Pfizer, Eli Lilly, Amdocs, and Delta.- Modernized the FX International Payments product, improving the customer experience through an automated and seamless process with the launch of Global Payments.- Passed multiple regulatory audits by partnering with internal audit teams, regulators, and the OCC to uplift security and compliance of the new Business Blueprint platform.- Designed Agile teams and implemented SDLC best practices capturing 3x throughput increase in Global Payments and 2x throughput increase in Buyer Initiated Payments despite a 15% staff reduction.- Heading technology and product integration of recently acquired Nipendo, an Israeli B2B payments automation company.