- Oversee contracted IT service operations for Fortune 200 client and collaborate with client on IT infrastructure and end user technology matters- Recommend IT strategies and procedures by evaluating and anticipating business requirements- Draft technical reports and training documentation to establish and retain institutional knowledge- Responsible for developing internal HR portal to serve as a knowledge base and provide a process framework to help facilitate the employee onboarding processes

Telecommunications infrastructure and project support for Amgen in Thousand Oaks. Some of my accomplishments at JKL include:- Develop major business process documentation and SOPs- - Time reporting standards for billing (PM time tracking business process overhaul)- - Disciplinary documentation standards- - Safety standards- - Business continuity and disaster recovery planning- - Developed and implemented service cart maintenance program- Developed service documentation used for winning new business- Consulted on PC consolidation efforts as a cost saving measure for Amgen (PM JKL's involvement)- JKL lead for Onyx system transition to Amgen (Microsoft Lync and Exchange support)- Provided emergency data center disaster recovery support- Consulted on internal IT infrastructure refresh (Email, Calendar, Documentation)- Consulted on IT infrastructure and business process improvement clients

Developed and implemented web properties and marketing strategies. Maintained FoxyCart Ecommerce system and coded all website updates. Consulted on CRM selection and implementation.

Worked part time while completing my Marketing degree. Processed common banking requests from customers. Identify sales opportunities and process referrals to bankers to complete sale. Worked with quarterly sales goals and exceeded the goals every quarter.

Assist with promoting the Swagapalooza NYC event to potential presenters and sponsors.

Worked on a consulting project through the Wells Fargo Center for Small Business and Entrepreneurship at CSUN. Helped lead a team of five consultants. Worked with a client to create a consulting proposal and then execute on the project. Analyzed the client’s industry, created a comprehensive marketing plan, and projected revenues and expenses for plan implementation. Client, peers, and the faculty supervisor were very satisfied with my work and can provide references.

Created and executed various website marketing campaigns and projects. Managed SEO/SEM, keyword analysis, PPC campaigns, and website analytics and trends. Occasionally worked offline to promote sites in traditional media outlets and press releases.Some projects include: - petadventure.com (development, local search engine optimization, content and copywriting)- cocunderground.com (development, SEO, content and copywriting, press and public relations)- ampmnotebook.com (development, SEO/SEM, PPC campaigns, keyword targeting, ad copy, ecommerce)- divineattraction.org (design, layout, ecommerce, PR)

Founded a student based website that allows students of College of the Canyons to connect with each other in order to buy and sell their used textbooks. Designed and executed marketing/publicity campaigns that got the website featured in both the Canyon Call (the campus newspaper) and The Signal (a local newspaper). The site boasts hundreds of members and textbooks listed for sale. Although I stopped promoting it, the site still thrives off of word of mouth marketing from professors, students, and even bookstore staff.

Worked directly with the CEO to assist in various business activities. Responsibilities included preparing and distributing marketing materials for business conference. Worked with other business executives on a daily basis and attended a Renaissance Executive Forum™ meeting with 8-10 business owners to discuss issues regarding their companies.

Managed daily floor operations such as opening and closing, processing returns and orders. Project manager for the Petadventure.com website – project completed on time and under budget.