David Kontra, Mba Email & Phone Number

Horsham, Pennsylvania, United States

• Oversee Global Support for Aegis Software
• Provide a roadmap, direction, and strategy for our global support and service delivery

Horsham, Pennsylvania, United States

• Manage Customer Support team
• Provide a roadmap, direction, and strategy for the department
• Build out processes and procedures for the department
• Give guidance to employees and mentor them
• Built out Tiered support and escalation processes

New Hope, Pennsylvania, United States

• Oversee operations and sales at Dragonweave including suppliers, vendors, stock and purchasing
• ERP planning, set yearly sales goals, yearly forecasting, and budgeting
• Increased product offerings to 1700 items with higher per item profit margins, averaging 65%
• Grew sales by 15% while decreasing costs by 20% by new product sourcing and outsourcing
• Updated website to new Shopify platform, increased social media presence on Facebook, Twitter and Instagram, while increasing… Show more
• Updated website to new Shopify platform, increased social media presence on Facebook, Twitter and Instagram, while increasing inventory at Amazon Fulfillment centers increasing overall sales

East Norriton, PA

• Oversaw 8 strategic accounts, with services including IT Service Desk, Cloud Services, hardware and asset management, deskside support, and network/server infrastructure
• Managed account portfolio of over 2 million in revenue per year
• Generated a minimum of 300k yearly of non-reoccurring revenue in projects
• Oversaw all client business services and contract related issues, from existing Statement of Work (SOW), Purchase Orders (PO), and Change Orders (CO) and RFP… Show more
• Oversaw all client business services and contract related issues, from existing Statement of Work (SOW), Purchase Orders (PO), and Change Orders (CO) and RFP responses
• Negotiated new business including 18 new CO’s and SOWs worth over 2M over 3 years

Philadelphia, Pennsylvania, United States

• Owned and managed The Budget Photographer, a commercial and wedding photography company
• Contracted for marketing and commercial work as well as 150+weddings across PA, NJ and NY
• Opened an operated retail and studio sites, increasing revenue by renting to other photographers
• Responsible for marketing, website and sales, with a close rate of 85% on inquiries
• Managed 3 photographers, a digital retoucher and outsourced vendors
• Maintained 5 star rating on WeddingWire… Show more

Ewing, NJ

• Project Manager for Windows 7 conversion from Windows XP
• Supervised and managed 3 technicians full time, 15 technicians’ ad-hoc
• Designed and implemented in place upgrade of XP to Windows 7 that maintained applications and migrated user profiles for over 1000 end users
• Saved 70,000 dollars using in place upgrade by not having outside vendor do the conversion

Philadelphia, PA

• Supervised a team of 20+ technicians as Technical Lead
• Provide guidance and coaching to Tier I and Tier II agents on resolving technical issues
• Identify opportunities and present logical solutions for business, process, product and/or system improvements.

Philadelphia, PA

• Site lead for IT at Philadelphia based HQ
• Work as the liaison between IT and Senior Management for site growth and IT direction.
• Point of contact for Service Desk, Infrastructure and supplication teams with senior management

Cambridge, MA

• Promoted to Cambridge site to assist with the site growing from 60 members to over 125.
• Managed the schedules and workload of desk side technicians and help desk staff.
• Coordinated and maintained site hardware and software purchases and requirements.
• Provided senior management with service desk, desk side services and infrastructure metrics

Wilmington, DE

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General